AddressAbout The Royal Sydney Golf Club
The Royal Sydney Golf Club, one of Australia’s most prominent social and sporting institutions, is a private members club, proudly hosting a number of world class sporting events including hosting the Australian Open on 15 previous occasions. It is recognised nationally and internationally for its world class facilities which include two golf courses, 18 tennis courts, bowling greens, croquet lawns, two squash courts, a gym, two pools, several cafés, a fine dining restaurant, accommodation rooms and multiple function rooms.
What will I be doing?
Reporting to the Golf Manager the primary purpose of this position is to manage the Golf Operations Supervisors and the Retail Supervisor, and ensure that the Club’s daily Golf Operations including sports retail and shop presentation is consistently at the highest service standard and quality to members and guests.
Responsibilities include:
- Ensure that the service provided to members and their guests is of the highest standard and is provided with professionalism, warmth and courtesy at all times.
- Ensure a high standard of display and promotion of stock for sale.
- Work closely with the Golf Services and Programs Manager to ensure Golf Operations Assistants set up members’ bags and buggies daily, assist with member bag storage when required, clean members’ clubs, carts and cart storage area, clean and maintain bag storage and buggy rooms at all times, keep the concourse area presentable and tidy and monitor the driving range
- Remain up to date with the daily events, fixtures and upcoming events
- Develop, mentor and train staff. Managing staff, understanding expectations and potentially succession planning.
- Develop and train staff in sales techniques and selling skills.
- Responsible for monthly stock taking.
- Review sales analysis reports and measurement of promotional effectiveness.
- Oversee the development and updating of procedural and training manuals for the department.
- Attend sub-committee meetings as required.
- Create rosters and ensure the roster meets the required budgetary levels.
What does the Club need from me?
- A strong leader with a minimum of 5 years’ experience in managing, leading and developing front line employees in a similar position within the golf industry.
- Strong golf specific retail knowledge
- Excellent organisational and administrative skills with the ability to manage multiple tasks with competing deadlines
- Excellent interpersonal skills and a professional attitude
- Ability to ensure the team delivers exceptional customer service to members and guests
- Strong oral and written communication skills
- Flexibility with the ability to work on the weekend
- PGA Member desirable
Benefits
- Ample opportunities for Learning & Development including 24/7 access to an extensive learning platform
- Staff wellbeing program which includes free exercise classes for staff in our state-of-the-art fitness facilities, access to staff golf lessons and tennis clinics and access to an Employee Assistance Program
- Staff fund/bonus
- Daily staff meals
- 17.5% loading on Annual Leave and Special Recreation Leave
- 20% discount on purchases (wine, sporting goods from our retail store)
- Uniforms provided plus uniform allowance
- 15% discount on TFE hotel or apartment bookings across Australia, New Zealand and Europe. TFE brands include but are not limited to Adina, Vibe and Travelodge
- All day free street parking available, ferry and bus stop located outside the Club.
We foster an environment of belonging, celebrate diversity at the Club and make hiring decisions based on experience, skill and passion. We actively seek people who genuinely wish to have a positive impact on those around them.
Please note that if your application progresses to the pre-employment stage, you may be required to complete a background check. If the search returns a criminal record, the Club will assess whether the records impacts your ability to perform the key requirements of the role.
If this opportunity interests you, we want to hear from you!
