AddressRoyal Perth Golf Club was established in 1895 and moved to its current location in South Perth in 1908. It is the oldest Golf Club in the metropolitan area celebrating its 129th year in 2024.
Royal Perth is widely recognized for its unique and challenging championship course, its quality and diverse service offering and significant stature within the Western Australian golfing community.
RoleRoyal Perth Golf Club is seeking a Golf Shop Supervisor who possesses a passion for golf and desires to be part of a high performing team at one of Western Australia’s premier Golf Clubs.
Delivering a premium member experience consistently, as well as a strong focus on forward thinking through good organisation, time management, planning and solution based improvement processes is key to being successful in this role.
The position is Permanent Part Time with an expected roster of 4 days and 32 hours per week. Rostered working days are expected to be Wednesday – Saturday however flexibility across a 7 day roster is required based on Club Events and Major Fixtures.
General Duties are to:
- Supervise and accountable for the retail operations and service of the Club’s Premium Golf Shop facility.
- Operate golf booking system and timesheets, with the ability to respond in a friendly, timely and professional manner.
- Maintain accurate and reliable records.
- Work closely with the Golf & Membership Manager and Club Committees to ensure the efficient running of all matters concerning golf shop retail and golf.
- Administer and deliver internal club and external group events including the processing and publishing of competition results.
- Execute Club member, reciprocal and visitor booking requests.
- Assist in maintaining a proper pace of play via course marshalling.
- Monitor and report all golf course directives, rules and regulations, including dress standards.
Golf Shop/Retail:
- Possess a strong knowledge of Golf Retail, Golf Operations and services offered within a premium private Golf Club.
- Regular Reviewing and Reporting on financial and service performance to the Golf & Membership Manager.
- Assist with developing and implementing budgets and targets for Golf Shop Operations.
- Create and implement marketing and sales plans for all staff to utilise.
- Communicate with stock suppliers/account managers for all golf apparel and equipment, including ordering, product training and supply management.
- Conduct Golf Shop stocktakes, executing effective inventory management.
- With the assistance of the Golf & Membership Manager, supervise fortnightly golf shop and driving range rosters.
- Lead and support staff in executing professional appearance, language and interaction with other staff, members, and guests.
- Engage with and build relationships within the membership community to optimise feedback resolution.
- Ensure all workplace health and safety are met and maintained at a high standard.
Attributes / Competencies:
- Passion for golf, customer service and achieving exceptional results
- Experience and proficiency with Northstar Golf Operations Software and MiClub Golf Software.
- Ability to build and maintain effective and professional working relationships with other staff and members.
- Proven golf shop retail and operations skills, knowledge and industry experience
- Excellent communication, time and task management skills
- Proven ability to work within a fast-paced active team environment
- Professional, energetic and proactive approach to work
- Current National Police check, Working with Children Check and First Aid
- PGA of Australia qualification advantageous but not essential
A competitive remuneration will be set in line with Registered and Licensed Club Award however, the experience of the successful candidate will be considered, and additional employee benefits offered.
Applications:Applications will close 5:00pm on Friday 29th March 2024 – please submit Cover Letter and CV to *****@rpgc.com.au addressed to Golf & Membership Manager, Fritz Arnold.
