Grooming Salon & Retail Boutique Manager

DOGUE Burwood Brickworks is looking for a motivated and enthusiastic Retail Boutique Manager to drive the success of their Sustainable Store and Salon

What's in it for you?

• Secure full time (5 days) or part time (4 days minimum) employment with attractive above award salary
• Gain experience running all areas of the business
• 20-40% discount off retail and services
• Ongoing training and career development opportunities
• 2 Free days of bringing your dog to work (nb: for eligible dog sizes/breeds)
• Work with dogs every day & love coming to work with a fun team
• Work in a brand new, beautiful eco-friendly boutique & Grooming Salon with a great reputation

About the Role

• Manage the day-to-day store operations
• Lead the team of Retail Assistants and Groomers
• Driving sales and achieve retail and services targets
• Staff performance management and rostering
• Train and motivate the team
• Get creative and put your marketing skills to work by developing and implementing strategies to attract new clients and retain existing ones.
• Implement effective strategies to boost revenue, such as upselling additional services and retail products.
• Collaborate with local businesses, veterinarians, and pet-related organizations to establish beneficial partnerships.
• Stay ahead of industry trends, attend trade shows, and seek out exciting opportunities for business growth.
• Maintain meticulous financial records and oversee efficient cash management procedures.
• Establish and maintain an exceptional customer experience
• Create a great workplace culture and environment
• Manage inventory and merchandising
• Drive sustainable practices

About you
You are passionate and eager to deliver the most superior and caring customer experience to our customers, both two and four-legged.

• Proven managerial experience in a management role, preferably in a salon or retail environment.
• Possess excellent knowledge of various dog breeds, grooming techniques, and industry best practices.
• Previous grooming experience is a bonus!
• Results driven, self-motivated and confident to work with autonomy
• Proficient computer skills for managing appointments, records, and financial data.
• Competent working in a fast-paced challenging environment
• Ability to set and achieve goals, targets and KPIs
• Professional and positive attitude
• Proven ability to lead a high performing team
• Focused on excellent customer service, client experience and sales
• Must be an Australian citizen or hold permanent residency.
• Well, you will need to LOVE dogs, of course!

Pay rates will be depending on experience but expect a generous range for quality talent.
About DOGUE DOGUE is Australia's leading dog boutique and spa network, offering grooming, day care and retail through 8 high-end store boutiques across Sydney, Melbourne & Brisbane. DOGUE Brickworks will lead the way as an eco-friendly salon, located in the world's first Sustainable Shopping Centre.
Our mission is to be a devoted community of dog lovers who are passionate about the very best in canine style and care. We pride ourselves in fulfilling our promise of delivering exceptional quality, premium customer service and outstanding care in everything we do.
If you believe you are the right person for this role, please apply with your resume and a cover letter explaining why you are perfect for this role!