Groups Reservations Coordinator

We are 'relentlessly guest obsessed' at Novotel Brisbane South Bank. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.

Our hotel is nestled in South Bank, with direct access to The Brisbane Convention & Exhibition Centre. South Bank is Brisbane’s premier lifestyle and cultural destination on the southern banks of the Brisbane River, it is open 365 days a year and attracts an estimated 11 million visitors annually. The hotel offers 238 rooms, an on trend open kitchen and bar and meeting venues for up to 120 delegates.

There is a rare and exciting opportunity for a motivated early-career hotel guest services professional to join our Sales & Marketing team as Groups Reservations Coordinator on a full-time basis.

Reporting to our Director of Commercial & Guest Experience, the successful candidate will be responsible for the management and coordination of group reservations of 10 rooms or more as well as nurturing relationships with key clients such as PCOs, travel agents, airlines and commercial organisations.

What we offer?

A few of our employee tag lines are #itsgoodtobeus #feelwelcomed #feelvalued and if you look on Instagram or LinkedIn – you will see this come alive!

We live by our 4 key principles:

• People Crave Belonging
• People Want the Real Deal
• Every Person has a Story
• People Hate to be Wrong

We encourage you to bring the ‘real you’ each and every day, and connect with our guests and our people.

You will have the opportunity to build your own skills and expertise to reach your personal and career goals. By joining the team, you will unleash a huge array of great employee benefits.

In this role you will:

• Coordinate of group reservations of 10 rooms or more, including but not limited to 90/60/30 day touch points, rooming lists, payments, cancellations and terms & conditions.
• Prepare group information sheets (group movements) and briefing of all involved hotel operational teams prior to arrival of group.
• Handle guest complaints and enquiries in an efficient and professional manner and ensure the Director of Commercial & Guest Experience is informed of any guest feedback
• Manage hotel inventory in relation to group reservations
• Produce reports and statistics Manage Group payments, cancellations, rooming lists and terms and conditions.
• Ensure a prompt input of reservations and data for the next 3 month period for all group enquiries & bookings (within 24 hours).
• Maintain a precise filing system for all Group reservations and correspondence

What we are looking for?

• Experience in reservations or sales & marketing roles within a hotel environment
• Relevant tertiary qualifications in Hotel management an advantage
• A creative flair and a natural ability to generate ideas to engage our guests
• Demonstrated drive and initiative
• The ability to work within a team and build report with all departments in the business
• Highly organised self-starter with the ability to effectively manage priorities
• Projects a professional image through presentation and interpersonal skills
• Have the ability to think on their feet and problem solve
• Excellent communication skills with the ability to influence
• Verbal and written fluency in English on a business level; additional languages are a plus
• A high standard of grooming and presentation

What is in it for you?

Fun and friendly work environment. We have an 80% employee satisfaction score!

• Flexible working arrangements such as WFH when possible or necessary
• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Learn Your Way Academie
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Our commitment to Diversity & Inclusion:
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.