We are one of Australia's largest, 100% customer-owned mutual banks with credit union heritage. With over 300,000 customers and over 40 branches across five states, we aim to be the best bank for customers and communities. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive, and supportive environment where you can continue progressing, no matter what stage of your career.Where and how you can workWe have offices in Adelaide, Sydney, Melbourne, Hunter Valley, Canberra and Perth, and we support flexible working arrangements.This is a hybrid position giving you the flexibility to work from home and from any of our offices.Job DescriptionThe RoleThe IT Manager will oversee and optimize IT operations to ensure the seamless functioning of BBA's IT applications and infrastructure, developing and implementing operational plans for IT Service Management. They will lead the implementation of IT Governance processes, provide expert advice to the CIO and BBA leadership, and enhance stakeholder engagement through clear communication and reporting. Additionally, the IT Manager will manage end-user devices, define and manage shared SLAs with partners, chair the Change Advisory Board, and effectively mitigate risks through various management practices. They will also communicate the IT Service Management strategy in alignment with BBA's mission, vision, and values and manage IT Service Management budgets in consultation with the CIO.In the role you will:
- Build strong teams with diverse skills aligned with BBA's mission, vision, and values.
- Lead the development and implementation of IT Service Management strategy and annual plan.
- Manage and report on performance, setting objectives for direct reports and ensuring alignment with business objectives.
- Develop partnering relationships across BBA, providing high-quality advice and guidance.
- Promote a positive risk culture, applying risk management principles in decision-making.
- Ensure effective IT Governance processes, including Service Desk, Change, and Incident Management.
- Oversee IT operations to troubleshoot and guarantee service levels of IT applications and infrastructure.
- Establish and monitor SLAs with key IT partners/vendors and OLAs with internal stakeholders.
- Provide authoritative advice to the CIO and leadership team on IT policy and project implementation.
- Manage IT Service Management budgets and interpret financial indicators to make informed decisions.
- Over 10 years of experience in Service Delivery and IT Operations.
- Proven track record in leading diverse technology teams across multiple locations.
- Strong expertise in developing and implementing IT Service Management strategies.
- Demonstrated ability to lead effective and outcome-focused teams.
- Skilled in managing partners/vendors with strong negotiation capabilities.
- Experience supporting a regulated 24/7 business environment.
- Proficient in owning and managing IT Service tools and technologies.
- Contributed to strategies and operations across all facets of Information Technology.
- Experience in providing end-user change management support.
- Operational management experience at a leadership level.
- A flexible, and diverse working environment
- Career development opportunities, training and coaching
- Annual paid work-life balance days to boost your annual leave
- Community volunteer days to support many community charities across Australia
- Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
- The chance to be part of an organisation that works for and with customers and their communities to make a difference and change lives.