AddressThis critical position will support our NDIS division in achieving its business objectives and building long lasting relationships with key stakeholders across the NDIS scheme, including although not limited to the NDIA.
Supported by the broader Stakeholders & Partnerships team, and key representatives across MedHealth, you will be specifically focused on understanding and staying across the current and future state of the NDIS market; building productive networks and opportunities across the scheme; facilitating knowledge exchange across the division; and driving continuous improvement to position MedHealth and our brands as market leaders and a trusted partner to the scheme.
While tasks may vary depending on business needs, you will undertake a range of customer centric activities including, although not limited to, developing and executing a measurable stakeholder engagement strategy; managing key scheme relationships and acting as a key point of contact focused on optimising performance; staying abreast of industry trends, sharing local market insights and supporting the implementation of associated initiatives/learnings into informed decision making and improved business practice; and customer feedback management and continuous improvement activities.
No matter what activity you undertake the focus will be on always ensuring service delivery excellence and exceptional customer service.
To be successful in this role you will have:
- Tertiary qualifications in allied health, business, marketing or similar.
- Strategy, business development and/or account management experience, ideally in disability, healthcare or allied health sectors.
- A sound understanding of the principles of the NDIS and the National Disability Service Standard.
- Strong written and verbal communication skills with the capacity to liaise with multiple stakeholders, interpret requirements and convert into deliverables.
- Highly developed interpersonal skills, including a capacity to manage relationships with tact and work collaboratively with a range of stakeholders to build productive sustainable partnerships.
- Demonstrated ability to think strategically and execute tactically to deliver objectives.
- Demonstrated experience in complaints/feedback management, along with implementation of associated continuous improvement initiatives.
- A high degree of flexibility and adaptability.
- High level ability to prioritise tasks, demonstrate initiative and operate autonomously.
- Advanced competency in the use of Microsoft Office (Work, Excel, Outlook).
- Familiarity with CRM software (desirable).
