Guest Experience Host

GO WHERE YOU GROW

Discover a career fuelled by possibility at Travel + Leisure Co.  If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Melbourne team as a Guest Experience Host today!

How You’ll Shine?

• Generate sales appointments for our Face to Face sales team 
• Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
• Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
• Clearly articulate the benefit of traveling within the Travel + Leisure Co community
• Meet targets and KPI's as set by the business
• This role requires you to be available for weekend and public holiday shifts.

How You’ll Be Rewarded

Build your career with a value-driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• Discounted hotel stays across the world
• Subsidised Private Health Insurance (upon successful completion probation period)
• Professional development funding
• Base hourly rate coupled with performance-based incentives
• Monthly, Quarterly and Yearly Recognition Programs

What You’ll Bring

To be successful in this role, you will be:

• Genuine passion for customer service and the local area
• Excellent communicator with strong interpersonal skills
• Enthusiastic, self-motivated and positive individual
• Immaculate presentation and professional grooming standards
• High levels of computer literacy
• Previous experience with a PMS system (Opera) advantageous
• Have the ability to recognise and solve problems in the workplace
• Ability to work a flexible schedule, including nights, weekends, public and school holidays.
   

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to ********@travelandleisure.com, including the title and location of the position for which you are applying.