AddressSolotel has been an integral backdrop for great food, beverage, entertainment, music, and positive energy. Managing and operating 26 venues strong and growing in Sydney and Brisbane, Solotel is a family of venues where we live our values of enabling growth, creating unity, and cultivating creativity.
Our venues range from industry leading restaurants (co-owned by Matt Moran) to some of Sydney’s most elevated bars and community pubs.
A newly created role has become available for a Guest Experience Manager to train, inspire and develop our in venue service teams across our diverse portfolio of venues.
The Role
Working in-venue across Solotel’s premium restaurants and pubs, the Guest Experience Manager is our Culture & Training Ambassador, responsible for driving service excellence, in-venue training & development programs and Guest Experience across our brands.
Working across our venues each week, the core responsibilities of this role include:
- Championing Solotel’s service standards and expectations through coaching and development
- Creating and executing bespoke service training sessions for our venues
- Working with the in-venue teams to improve service levels, Guest Experience, ambiance and reward and recognition programs
- Driving Guest Experience and incentives for regulars & VIPS
- Customer review analysis
- Partner with our L & D Manager to compile in-venue training and mentoring programs for our venues
- Build and develop customer experience training sessions
- Devising sequence of service operations for new concepts and more!
What will make you successful in this role?
We are on the hunt for a seasoned hospitality senior leader, who has led some of Sydney’s best restaurants or hospitality establishments, in a GM or Group Operations capacity, to take the next step in their hospitality career.
Having led venues as a Senior Leader for several years, you will have an intrinsic dedication to supporting a guest first culture. Service is second nature to you and you will be looking for a role to elevate your career and draw on your experience to teach, train and inspire the next generation of hospitality!
Your strong communication skills & energetic approach to hospitality will inspire our teams and your great people skills person will help you engage with our staff and achieve positive outcomes for our venues.
Working for a major hospitality brand, your passion for food & beverage will be ignited here and your customer centric attitude and passion training and development will thrive. Working as part of our Food & Beverage team you will be surrounded by incredible support, a great culture and be working with some of the industry’s best!
Ideally you will have:
- 3 – 5 years + experience as a General Manager or Group Operations Manager
- Strong communication and stakeholder management skills
- Exceptional analytical and communication skills
- Exceptional people skills & a passion for mentoring and training
The Perks
- 50% discounts on Food & Beverage across Solotel’s diverse portfolio of 26 venues
- Company Laptop
- Phone Allowance
- Access to Novated Leases*
- Salary sacrificing opportunities*
- An incredible company culture that treats its people like family
Join the Solotel family! Apply now.
At Solotel, we foster a diverse and inclusive culture in everything we do. We encourage applications from people of all ages, cultures (including First Nations Peoples), abilities, sexual orientation and gender identities.
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