Address- Based at Dubbo’s Iconic - Taronga Western Plains Zoo!
- Full Time position, 5 shifts per week
- TCSA Wages Employee Award, Guest Experience Officer, Annual Package: $54,403.57 + appropriate allowances + weekend and public holiday penalties when applicable
Taronga prides itself on Guest Experience! We’re seeking a bubbly, motivated individual, whose overall purpose is to help make all our guests visits to Western Plains Zoo exceptional and unforgettable!
About the Role…
This role will have a primary focus on our guest information desk; encompassing our zoo friends program, Guest Experience volunteers and overall Guest Experience.
The role also involves working across multiple areas of Taronga’s guest services including; admissions, the information desk, selling tickets and tours to visiting guests, zoo entry validation, circuit Q&A’s to new guests, assisting in the hire center for guests to hire bikes/ carts/ pedal boats and working in our retail outlet.
Every day is different here at the zoo! There is so much opportunity to learn and work across Taronga’s varied guest services.
Your Day to Day…
- Shifts work on a 7-day rotating roster including; weekends, public holidays, evenings and school holiday periods, therefore mixed availability is necessary.
- Shift times are generally 830am till 5pm
- Flexibility across 7 days per week to commit to the 7-day rotating roster
- Weekend penalties and allowances apply!
This role is diverse and exciting; with a strong focus on our zoo friends and volunteers through the guest information desk.
Benefits…
Our employees enjoy generous employment conditions including:
- Complimentary family and friends passes
- A wide range of discounts on our award winning accommodation
- Discounted food and beverage purchases across the site
- To discover more about the benefits of working at Taronga, please visit our website here.
We Value Diversity…
Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances. Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organization.
How to Apply…
Please submit your resume and a cover letter of one page. You are also required to complete the two target questions as part of your application.
- Explain the importance of customer service when you are at work.
Please use an example of a time you went above and beyond for a customer. - What makes you excited to work in a guest facing role, at Taronga Western Plains Zoo?
Applications close: 11:59PM Tuesday 13 February 2023
Responsibilities
We’re seeking a bubbly, motivated individual, whose overall purpose is to help make all our guests visits to Western Plains Zoo exceptional and unforgettable!
Key Application Responses
- Explain the importance of customer service when you are at work.
Please use an example of a time you went above and beyond for a customer. - What makes you excited to work in a guest facing role, at Taronga Western Plains Zoo?
