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SalaryCareer development and progressionA wide range of employee benefits, including discounted car park and dry cleaning, meals while on duty, global accommodation discountsPotential Year-End Performance-Based Incentive (Full time/Part time only)Are you a highly organized and customer-oriented professional with a passion for delivering exceptional hospitality experiences? We are seeking a Front Office Supervisor to join our dynamic team at Shangri-La Sydney.About UsShangri-La Sydney is situated in the heart of the historic Rocks district. With 564 guest rooms and suites, a luxurious Chi Spa, 4 food and beverage outlets and 18 conference and meeting rooms, this Deluxe 5-star hotel is tailored towards both the corporate and leisure guest.About the Role
- Oversee daily front desk operations, ensuring efficient check-in and check-out processes.
- Train and mentor front desk staff, providing guidance on guest service standards and procedures.
- Handle guest inquiries, concerns, and complaints promptly and effectively.
- Maintain accurate records of room inventory, reservations, and financial transactions.
- Collaborate with other departments to ensure seamless guest experiences.
- Assist with managing room allocations, rates, and availability.
- Monitor and optimize guest satisfaction scores through proactive measures.
- Ensure compliance with hotel policies, procedures, and safety regulations.
- Previous experience in a supervisory role in a hotel front office department or similar.
- Exceptional interpersonal and communication skills.
- Strong problem-solving and decision-making abilities.
- Proficient in using hotel management systems and software.
- Excellent organizational and time management skills.
- Ability to work effectively in a fast-paced and high-pressure environment.
- Flexibility to work various shifts, including weekends and holidays.
- Customer service-focused mindset with a genuine desire to exceed guest expectations.
