AddressLocated in Melbourne's fastest-growing residential and commercial growth corridor and designed by leading Australian architects and interior designers, Mantra Epping represents a new standard in corporate accommodation. Comprising 214 guest rooms across a range of styles, "state of the art" conference facilities for up to 500 delegates, and a full range of food & beverage facilities, all designed to ensure the ultimate stay experience.
We are seeking an energetic & enthusiastic Casual Guest Service Agent to join our Team.
As our next Guest Service Agent, you will:
- Carry out all front office reception duties as required
- Check guests in and out of the Property accurately and in a timely manner
- Assist guests with all enquiries and complaints and provide accurate information
- Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
- Follow all company and department policies and procedures
- Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
- Ensure appropriate Occupational Health & Safety standards and practices are maintained
What we are looking for:
- Excellent communication, interpersonal, and time management skills with a friendly and outgoing personality
- A quick thinker, who can think on the spot to ensure the day runs as smoothly as possible
- Strong focus and passion for hotel operations
- Excellent grooming and presentation skills
- A person who is not only a leader but also a team player, who will be hands-on in order to see their team succeed
Why work for Accor?
We support you to grow and learn every day, making sure that work brings purpose to your life so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
We live and breathe by our four Heartist principles:
- People Crave Belonging
- People Want the Real Deal
- Every Person has a Story
- People Hate to be Wrong
Apply now to begin your journey!
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