AddressThe StandardX, Melbourne
Love all things customer service?
Join us - “Slay 4 and Play 3” - YASSS - we offer 4 day working weeks for full time GSA positions.
Standard International is a New York based hospitality company founded in 1999. The Standard’s irreverent and playful sensibility, combined with a careful consideration of design, detail and service, have established its reputation as a pioneer of hospitality, travel, dining, nightlife and beyond.
WE#anythingbutstandard
Duties & Responsibilities
- Both Guest Services Agent and Portering positions available
- Multiple shift options - full time and casual roles available
- Manage the day-to-day operations, including housekeeping and concierge, and ensure the quality and standards of the Hotel are met.
- Assume the Manager on shift responsibility and assist with any complaints, problem solving, special requests and implement the necessary actions to bring them to a resolution.
- Perform check-in and check-out procedures using Opera Cloud ensuring all guidelines are adhered for registration. Obtain guest information and ensure that the assigned room type and rates are correct.
- Respond to all channels of communications for night shift via phone, system, in person, email/message/text correspondences in a timely fashion.
- Maintain thorough knowledge of room rates, room packages, room types and room availabilities.
- Assist with room reservation calls for modifications, bookings, and cancellations when needed.
- Supervise staffing levels to ensure that Guest Service, operational needs and financial objectives are met.
- Take pride and personal ownership of our guests’ arrival, departure and overall experience ensuring that it is what you would expect your stay at The Standard, Melbourne to be.
- Create goodwill and nurture working relationships with all colleagues of The Standard.
- Be fully conversant with hotel fire & life safety/emergency procedures/guest evacuations.
Experience, Qualifications & Skills
- Experience with Hotel PMS systems, preferably Opera
- Excellent communication and customer service skills
- Committed to delivering exceptional guest experiences.
- A friendly, outgoing personality
- Ability to work autonomously and remain calm under pressure.
- The flexibility to work across a 7-day roster, morning, and afternoon shifts.
- Team player with a “can do” mindset.
- Current Driver's License
- Must have the right to work in Australia.
The Standard
We are not for everyone …. but everyone is welcome.
The Standard Values
Unconventional & Compassionate | Individuality & Teamwork | Creative & Pragmatic
***************@standardhotels.com
All applicants must have the right to work in Australia.
