AddressThe Position
We have an exciting opportunity for a Guest Service Agent agent to join our fun, passionate team.
Using your organised administration and exceptional communication skills, you will be responsible for delivering consistently high quality service for our guests from the booking process through to their time onsite. Reporting to the reservations manager, you will be required to:
- Greet guests with a warm and welcoming demeanour
- Support the Barnbougle team to make reservations and respond to guest queries via phone calls, over email and in person
- Assist guests with seamless check-in and check-out procedures
- Handle guest enquiries, requests, and special arrangements
- Ensure accurate billing and payment processing
- Address and resolve guest concerns promptly and professionally
The right candidate will be:
- Able to solve problems to resolve guest issues
- Excellent communication and interpersonal skills
- Fluent in English communication skills both verbal and written
- Proficiency in using hotel management software is preferred
- Proficiency in using word processing documents
- Flexibility to work shifts between 6.30am-9.00pm, including weekends and holidays.
This is an exciting opportunity within the Tasmanian hospitality industry, if you feel like a new challenge please email us; ********@barnbougle.com.au
The Company
Located on the spectacular coast of north east Tasmania, Barnbougle Golf Links is a family owned and operated business incorporating two-world top100 rated golf courses, a 14 hole Short Course, onsite accommodation, two food and beverage facilities, and a sports bar. Renowned for its friendly approachable atmosphere and for delivering excellence across all aspects of the property, Barnbougle has gained a reputation globally as one of the best golf facilities in the world.
Onsite facilities include:
- Two world top 100 rated courses
- 14-hole short course
- Lost Farm Lodge
- The Cottages at Barnbougle Dunes
- Luxury Villa accommodation
- Sports Bar
