Guest Service Agent - Front Desk (Casual)

Are you a passionate Guest Services professional who enjoysdelivering bespoke and memorable experiences? We have the job foryou!

• $31.09 + shift allowances and penaltyrates
• Complimentary daily meals
• Free gym membership + pool access
• Uniform and training provided

There is an exciting opportunity for a enthusiastic and highlymotivated Guest Service Agent to join our Front Office team on acasual basis.

A bit about us...

At West HQ, we offer more than just premier accommodation withluxurious touches. Situated in the middle of Western Sydney,minutes from the M7 Motorway and only 45 minutes from Sydney's CBD,our location is unparalleled. With 164 rooms, eight multi-purposeevent venues and an on-site bar and restaurant, Novotel Sydney,West HQ is one of the best all-encompassing hotels in the country.

The main duties of this role include:

• Deliver service excellence, from check in to check out andeverywhere in between
• Often be the first point of contact for guests andvisitors
• Be responsible for completing a wide variety of front officetasks, which will ensure that every day is different from sellingthe hotel's facilities to taking reservations and maintaining guestaccounts
• Provide guests and visitors with local information from yourvast array of knowledge regarding the neighbourhood attractions andamenities

So who are we looking for?

The ideal candidate will be someone who goes the extra mile toprovide a memorable guest experience with the ability to think ontheir feet and quickly resolve issues. This role requires someonewho has a genuine customer service focus and who enjoys workingpart of a team.

To be considered for this role, you willneed:

• Experience in the same or a similar role within the HotelIndustry
• A passion to deliver great customer service
• Excellent personal presentation and conduct
• Superior communication skills
• Intermediate computer and Microsoft suite experience
• Experience working with PMS, Opera or Fidelio (preferred)
• Availability days, nights and weekends (flexible rosters)
• Responsible service of Alcohol competency card (or willingnessto obtain)
  

Don't think twice - hit that apply button!

For more information visithttp://www.novotelwesthq.com.au/