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Form of workAbout Us:
Peninsula Hot Springs is an award-winning wellbeing and spa destination located on the beautiful Mornington Peninsula. We are passionate about creating unforgettable experiences where people can relax in nature and connect with the deep well of their being.
We employ over 400 approachable, professional, and supportive staff across many departments who offer our guests unsurpassed wellness, hot springs experiences and an exceptional level of service.
Come and experience an award-winning organisation where there is a genuine commitment to building a nurturing workplace environment and a refreshingly genuine passion for staff health and wellbeing.
Job Summary:
The Guest Service Attendant is responsible for providing exceptional customer service to guests visiting the facility. This role involves greeting guests, addressing their needs throughout their visit, monitoring facility experiences, administering first aid when necessary, and ensuring the overall cleanliness and maintenance of the reception area and facilities. This role can be either Part - time, Full Time or Casual with overnight hours required: 10:15pm - 6:15am shift times.
Skills:
- Excellent customer service skills
- Strong communication skills
- Ability to work effectively in a team environment
- Attention to detail
- Basic knowledge of first aid procedures
Responsibilities:
- Perform daily opening and closing procedures according to standard operating procedures.
- Handle general reception administrative tasks such as check-ins, sales transactions, reporting, answering phone calls.
- Monitor pool temperatures and flow for cleanliness.
- Maintain chlorine levels within specified ranges.
- Administer first aid when required.
- Evaluate first aid procedures and conduct risk assessments as needed.
- Ensure reception area is clean, tidy, and presentable at all times.
Guest Service:
-Greet arriving guests and provide assistance with inquiries while delivering high-quality customer service.
-Provide information about Peninsula Hot Springs facilities including packages, retail products,
and facility guidelines.
-Demonstrate strong product knowledge to guests and continue training on products/experiences offered.
Qualifications and experience:
- Previous experience in customer service
- First Aid certification preferred or willing to obtain First Aid Qualifications
On offer to you
Peninsula Hot Springs truly believes that our people are the heart of our business. We are committed to your professional development through training, learning and career progression opportunities. At the Peninsula Hot Springs we want you to share the experience and have the opportunity to relax, restore and rejuvenate also offering:
- Complimentary bathing for you, your family and friends
- Generous discounts on dining, retail and spa/wellness offerings
- Access to wellness activities such as fitness, workshops, yoga and meditation classes
- And a supportive and inclusive team environment to share these experiences with
To learn more about life at Peninsula Hot Springs, visit our website: www.peninsulahotsprings.com/our-story/careers/
