Address About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.
About the Role of Guest Services Manager:
Reporting to the Assistant Director of Rooms, this role is responsible for Guest Services, comprising of the Bell and Driveway operation, and supporting the success of the Rooms Division team.
The role balances the critical importance of strategic leadership with the day to day management of the Guest Services operation, by developing and engaging the team, monitoring standards, problem solving and delivering results for the business, from a people, product and profit perspective. To thrive in this role, the ideal candidate will have an exceptional eye for detail, a thirst for multi-tasking and a hunger for results, by cultivating a constructive, collaborative and performance driven team culture.
What you will do:
- Set strategic and operational direction in collaboration with the leadership team
- Provide leadership, coaching and constructive feedback, setting development plans and succession planning strategies for Guest Services team members
- Ensure effective selection, training, development, and evaluation of all team members
- Drive performance, by setting metrics and benchmarks, identifying ways to improve how we do things
- Develop strong relationships with the leadership team and employees within Rooms Division
- Maintain a visibility in the operation at key times, giving recognition to our regular guests and cultivating relationships with VIP, long stay and new guests to the hotel
- Closely manage labour and operating expenses through effective scheduling, budgeting, purchasing decisions and inventory control
- Complete projects and activities by working collaboratively or independently in response to business needs and opportunities or proactively to maximise our success
What you will bring:
- Prior experience in a leadership role within Rooms Division in a 5* hotel that focuses on service quality whilst operating a large inventory and occupancy.
- A leadership style that is authentic, engaging and strategic, based on identified business priorities and capable of coaching and driving direct reports to achieve success
- A positive, can-do attitude that shows resilience and maturity, adapting to different situations
- Impeccable communication skills
- Understanding of luxury components, with a sharp attention to detail and high focus on service
- Ability to prioritise, organise, problem solve and delegate in a demanding environment over a period of change
- Tertiary Qualifications in hotel and business management highly regarded
What we offer:
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resort
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
The annual gross salary is $84,000 plus super.
If you feel this is the role for you we would love to hear from you!
We thank you in advance for your application, only successful applicants will be contacted.
