Front Office Manager / Guest Service Manager

The Ascott Limited (Ascott) is a member of CapitaLand Investment (CLI), headquartered and listed in Singapore. Ascott has become one of the leading international lodging owner-operators, with more than 900 properties in over 200 cities spanning more than 40 countries across Asia Pacific, Central Asia, Europe, the Middle East, Africa and the United States.

The company’s serviced apartment, coliving, and hotel brands in Australia include Citadines, lyf, OakwoodPremier, Quest and Somerset.

The Sydney Central Hotel now seeks an enthusiastic, experienced, and dedicated person to lead the Front Office team as Front Office Manager / Guest Service Manager. The successful candidate will join a tight-knit, supportive team.

Reporting to General Manager, you will manage the day-to-day running of the Front Office/Guest Service and Food and Beverage departments.

Key experience and skills required:

Talent in customer and Guest Service with a passion for providing high-quality hospitality.
3+ years experience in a customer service Team Leader/supervisory role
Experience using RMS and ReviewPro
Working knowledge of Food and Beverage
Leadership skills to motivate, develop and grow your team
Strong communication and interpersonal skills
Experience with planning, setting, and achieving budgetary targets 
High attention to detail
Outstanding interpersonal skills

In return, you will:

Staff awards and anniversary gifts
Professional and technical development opportunities
Access to an Employee Assistance Program
Be a part of the world’s largest Serviced Residence Company
You may be entitled to a company year-end bonus

We strongly encourage you to apply if you meet the above criteria and are passionate about customer service and the hospitality industry.