Guest Services Officer

At Reflections Holiday Parks, our purpose is to share nature’s playground with our guests in a way that gives back to our communities and nurtures the environment.

We proudly care for 39 unique destinations, all located on iconic NSW Crown Land. Our focus is on creating memorable experiences, not just for our guests, but also our team. As NSW largest holiday park operator, our unique, nature-inspired offerings really set us apart from the rest.

We are proud to be the first holiday park group to be certified as a social enterprise, so you can be assured that we do business for good. Our profits are aligned to our purpose in four key ways – Social, Culture, Environment, and Economic.

This is a casual Guest Services Officer position, located at Reflections Holiday Park, Forster and Tuncurry. 

The purpose of the role is to carry out Guest Services duties within the park, provide excellent customer service experience every time, and represent Reflections Holiday Parks in a positive manner.

Key responsibilities of a Guest Services Officer include:

• Provide exceptional customer service including liaising with guests face to face; via telephone and internet for bookings, enquiries, and complaints.
• Have RMS, Newbook or similar reservations system experience.
• Undertake general office duties, banking, and cleaning of office/kiosk.
• Prepare correspondence, record keeping of all mail and carry out filing in accordance with procedures.
• Assist Park Manager and Supervisors with the opening and closing of office and kiosk/store.
• Receiving and dispensing of monies via computerised point of sale register.
• Assist Supervisor with stock take and invoicing for kiosk, store, cabin, office and cleaning equipment and chemicals.
• Assist and direct visitors within the park and as they enter the park.
• Assist Guest Services Supervisor in social media administration at park level as required.

The successful candidate will have experience in:

• Delivering excellent customer service.
• Administration or front office reception.
• Using a booking/reservations system.

Our new Guest Services Officer will be able to:

• Manage time to meet priorities.
• Learn quickly, use initiative, and adapt to changing work environments.
• Solve problems with accuracy and efficiency to meet guest needs.
• Demonstrate a high level of accuracy and attention to detail.
• Communicate with all levels of guests to an excellent standard.

Qualities we most desire are:

• Positive attitude and willingness to learn.
• Great teamwork and communication skills.
• Flexible availability to work including weekend, peak holiday seasons and public holiday work.

Keen to further explore the opportunity to become a Reflections Holiday Parks team member? We would love to get to know you!

Select ‘Apply Now’ to share your resume and a one-page cover letter describing how you meet our needs, and we will be in touch.

This role is paid at Level 3, Front Office Grade 2 of the Hospitality Industry (General) Award 2020.