Guest Services Officer

Guest Services Officer 
Full time, continuing appointment 
Professional Employee Level 3/4 Salary $65,909 to $70,665
Plus 17% superannuation and 6 weeks annual leave
Casuarina Campus

Utilise your administration & customer service skills to work for accommodation services at CDU.

About the Position
Accommodation Services offers a range of on-campus accommodation options, including International House Darwin (IHD), which is situated on the Casuarina Campus of Charles Darwin University.

As a Guest Services Officer you will be the primary point of contact for guests at IHD as well as the various internal and external stakeholders relevant to operating a university accommodation precinct. Your duties will include responding to queries and requests for room bookings, maintaining accurate accounts for each customer, liaising with contractors regarding minor repairs and reconciling financial transactions. 

About You
To be successful, you will require:

• Completion of a Cert Ill in business, administration, or an equivalent combination of relevant experience and/or education/training.
• Demonstrated commitment providing a high level of guest service including an aptitude for resolution of guest problems regarding financial matters.
• Ability to maintain accuracy and attention to detail when interruptions are frequent and priorities are constantly changing.
• Demonstrated efficient administrative capacity, including the ability to establish work priorities and work to deadlines with minimal supervision.
• Demonstrated ability to work effectively in a multicultural, team environment including contributing to team decision-making and setting of priorities.
• Proven ability to communicate effectively and empathetically with people from a broad range of cultural and language backgrounds while maintaining confidentiality and discretion.

To view the responsibilities of the role, please click on the: Position Profile.

Remuneration 
Appointment to this role will be at Professional Employee Level 3/4. The base salary will be in the range of $65,909 - $70,665 per annum. The total remuneration package will be in the range of $77,113 - $82,678 per annum, including 17% superannuation.

What’s in it for you?
•    An employer who values your contribution to building a bigger, better and stronger University
•    Work with a University committed to changing people’s lives for the better through training, education and research
•    Opportunities for professional development, paid study and career progression
•    An enviable lifestyle in the spectacular Northern Territory 
•    17% superannuation 
•    Up to six weeks of paid annual leave 
•    Up to 26 weeks of paid parental leave (primary care giver), in addition to government payments (eligibility criteria apply)
•    Recognition of prior service with another Australian university / NT Government for Long Service Leave (recognition applied to qualifying period only)
•    Ability to negotiate transfer of leave entitlements under the Public Employment (Mobility) Act 1989
•    Free on-campus parking in designated areas 
•    Employee Assistance Program
•    Salary Packaging opportunities

How to Apply
All applications must be received online via the ‘apply’ button and should include your resume and a cover letter outlining your interest in the role and relevant skills and experience.

For a confidential discussion about the position please contact Nurul Kamaruzaman at ***************@cdu.edu.au

Adjustments can be made throughout the application and selection process, as well as during employment to support applicants and employees with disability. CDU’s Workplace Adjustment Policy and Procedure can be found at https://policies.cdu.edu.au/view-current.php?id=191&version=1. If you would like to discuss adjustments, please contact the People Services Team on 08 8946 71***or email **************@cdu.edu.au.

Diversity and Inclusion
At CDU we actively celebrate our diversity. We innovate, embrace new ideas, and act with courage and kindness. We’re about what we can give to the world rather than what we take, and we believe in the transformative power of education. We work hard to make sure every member of our University community feels they truly belong. Understanding that it is through our focus on our people and leveraging our differences that will make CDU the most connected University in Australia, we are striving to ensure that our culture and our community are inclusive of all our staff, students, and visitors. We are committed to maintaining a culture where everyone feels respected, safe, encouraged to speak up and supported in achieving their professional goals. Applications from First Nations people, women at all levels, culturally and racially marginalised people, people with disability, neurotypical and neurodiverse people, LGBTQIA+ people, people with family and caring responsibilities and people at all stages of their careers are welcomed.
 

You make CDU. And we want you to be exactly who you are.  

Applications Close: Thursday 14th March, 2024