AddressOur Guest Services team are a fountain of knowledge with their fingers on the pulse when it comes to all things Thredbo. The Guest Services front line stars are dedicated to delivering exceptional customer service and are the gurus at selling Summer Hikes, MTB passes, clinics, & rental and our to our in-resort guests.
As the Guest Services Supervisor you’ll get to guide and motivate the team on each shift to provide outstanding customer service to our guests and ensure their Thredbo experience is unforgettable. Within this role you will be required to communicate at a high level and display strong time management skills across a diverse Guest Services environment.
Perks:
- Team member perks – 50% off bring a friend vouchers
- Free staff pass
- Discounted retail and seasonal rental packages
- Discounted snowsports and mountain biking lessons
- Access to our Thredbo Leisure Centre, tennis and golf course
- Half price accommodation at Rydges, QT and more
- 20% - 50% off at our food and beverage venues
- $2 Tickets at Event Cinemas and Moonlight Cinemas
If you’re up for an exciting opportunity to:
- Deliver a professional Guest Services experience to a wide range of guests.
- Show efficiency and problem-solving skills to better the guest experience
- Promote a positive team work culture and assist in developing resolutions
- Supervise the daily operations of sales and cashiering outlets, including confirming daily takings, ensuring correct float levels and overseeing change orders.
- Display strong administrative skills
- Maintain the integrity of the customer database.
- Respond to guest enquires through multiple modes of communication.
Experience and skills:
- Previous supervisory experience / appropriate level of training in supervising others
- Sound knowledge and ability in RTP Operating System (desirable)
- Intermediate computer skills
- Experience in retail cash handling.
- Relevant experience in tourism-based customer service, information services and/or a fast-paced customer service environment.
About our Team
Thredbo isn’t just a job, it’s an experience. Whether you’re searching for a job or a career, Thredbo has it all. Ride and explore the mountain with an included staff pass, soak up Thredbo’s famous après atmosphere and be in the thick of some of Australia’s best on and off mountain events. Joining our team means you are a part of EVT, one of Australia and New Zealand’s leading experience companies. With access to a range of perks and discounts for you to enjoy at Thredbo and across EVT experiences. Your time at Thredbo could easily lead to a lifelong career with possible opportunities across our brand spanning Entertainment, Ventures and Travel.
Join a team that is strongly committed to preserving, protecting, and prioritising our unique alpine environment. We take pride in our long list of environmental initiatives and embrace the opportunity to lead our industry and our community through our shared passion of the mountains towards a more sustainable future, today. This includes Thredbo’s Gold certification through EarthCheck two years running, a first for an Australian snow resort. EarthCheck is the world’s leading environmental certification and benchmarking program for the travel and tourism industry. The recognition makes Thredbo a leader of sustainable tourism destinations worldwide certified to the internationally recognised EarthCheck Destination Standard. https://www.thredbo.com.au/about-thredbo/environment/
Go on, click that application button and show us you aren’t one to settle for anything but exceptional. Work with a team that’s real, adventurous, fun and committed to making the day better. We can’t wait to meet you.
Applications are being assessed as they are received, so don’t delay as we may stop accepting applications before the closing date.
International applicants must be eligible to obtain their own visa with valid work rights in Australia. For information please visit the Australian Department of Home Affairs website https://www.homeaffairs.gov.au/.
