AddressCauseway Hotels is a group of hotels located in the heart of Melbourne CBD. We focus on providing authentic Melbourne experiences to all our guests. We have three hotels: The Howey, Causeway 353 Hotel, and Causeway Inn On The Mall. We are currently seeking passionate and experienced hospitality staff to join our team! Do you thrive on exceeding expectations and ensuring seamless experiences? Are you a hospitality professional with a passion for personalised guest interactions? If so, join Causeway Hotels, a vibrant group in Melbourne's heart, as a Guest Service Agent or Front Office Team Leader.
As part of our Front Office team, no two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - check in, check out, luggage assistance, and responding to guest requests - whilst at the same time, creating stories that stay.
What we can offer you:
A fun work environment where your job is simply to make people happy!
A genuine sense of community… our team is one big family
Share your love of Melbourne! Our guests want your insider-knowledge on what to experience when they visit this great city
Develop invaluable skills that you can use in all walks of life – customer service, communication, time management, problem solving and resilience!
If hospitality is your thing, the career opportunities are endless as part of Causeway Hotels
What we're looking for:
Guest Service Agent
At least One year’s experience in a similar position in a 4 or 5 star hotel
Previous experience with Opera PMS is beneficial but not essential
Great empathy and communication skills with a customer first mindset
Ability to work a rotating roster including weekends and public holidays
Ability to handle multiple priorities simultaneously
Ongoing and unrestricted working rights in Australia
Team Leader
At least 2 years’ experience within the hospitality Industry
Opera PMS knowledge is essential
Great empathy and communication skills with a customer first mindset
Ability to work a rotating roster including weekends and public holidays
Ability to multi-task and thrive under pressure, fuelled by epic organisational and time management skills
Masterful in the art of communication, both written and spoken
Ongoing and unrestricted working rights in Australia
