Address At InterContinental each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
As part of IHG Group you are also entitled to amazing staff benefits and a great company culture.
What's Your Day to Day
• Ensure Hotel guests and our member are greeted upon arrival and make time to interact effectively. You’ll be happy to help if a guest needs directions or facilities explained
• Help the team - you are always around to help your teammates and share the workload with other duties as required
• Managing guest and members accounts; assisting members without account and membership queries
• Fixing problems - you will be there to help resolve guest and member issues and ensure they leave having had an exceptional experience in our luxury facility.
• Mindbody Online know how to manage members billing and payments and follow policies and procedures of cash handling. Ensure all credit and financial transactions are handled in a secure manner
• IHG Rewards Club advocate - you will drive loyalty by enrolling guests to become members, and doing all you can to recognise existing members
• Know who we are - you will be across our brand standards and work towards making a great branded experience for all
• Be a responsible team player- comply with our WH&S, HACCP and crisis management polices and be a supporter for a greener hotel environment
• Be a neighborhood host - know what’s happening in the neighborhood and the hotel keeping up to date with events, groups and hotel information such as guest feedback
What We Need From You
• Previous experience in a gym environment
• Fitness – You will be on your feet most of the day with lots of bending and kneeling
• Strength –You will need to lift, push and pull big objects like dumbbells , weight plates and various equiptment
• Experience with our booking system MindBody will be advantageous
• Cert IV in Fitness
• First Aid Qualifications essential
• PT Insurance if doing private PT sessions
• Sales savvy, you’ll have experience in sales and be an ambassador for our gym
• Passionate about customer service, Be a real team player with excellent communication skills
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment.
