Handover Person

Company: Austrack Campers

Location: Kewdale, Perth

Job Type: Part-time/Casual

Salary: Negotiable

Job Description:

Austrack Campers is seeking a passionate and experienced Part-Time/Casual Camper Handover Person to join our team in Kewdale, Perth. The ideal candidate will have a minimum of 2 years of experience in customer service and a knowledge of the leisure, camping, and outdoors industries. The successful candidate will be responsible for providing first-class customer service and conducting camper trailer and hybrid caravan demonstrations and handovers.

Responsibilities:

• Provide customers with first-class customer service via email, over the phone, and face-to-face.
• Conduct camper trailer and hybrid caravan demonstrations and handovers
• Provide post-delivery assistance in the form of after-sales support; following up customers via post-handover call to enquire about their experience and to ensure utmost satisfaction levels are upheld
• Work in our showroom Monday to Saturday
• Prepare stock for customer delivery
• Champion and represent the voice of Austrack Camper customers and ensure that as a team, this sentiment exists throughout the entire business, including all showrooms and departments
• Work as part of our showroom team – based at our Perth Showroom
• Be a positive, energetic, proactive team member

Requirements:

                • Full driver’s license

                • Great communication skills and excellent phone manner

                • High-level team leadership skills

                • Ability to anticipate opportunities to surprise and delight Austrack customers

                • High-level multi-tasking skills. 

                • Ability to work well under pressure without becoming flustered

                • A team player who is able to work collaboratively and build effective relationships both internally and externally

                • Computer literacy skills required, with experience using Microsoft and Google Suite

                • Willing to be hands-on and be an active team player

                • Excellent people skills with great attention to detail

                • Ability to work autonomously and unsupervised

                • Looking for a long-term position and be proactive and self-motivated

                • Ability to tow campers and caravans

If you meet the requirements and are ready for a long-term position that will keep you on your toes, apply now and let's hit the open road together!