Hardship Officer

Hardships job located in the Sydney CBD. Experience in residential or consumer hardships required Your new company
Work for an emerging fintech who are quickly becoming a Market Leader within Residential Lending. Due to the growing market and business coming through, they are seeking an experienced Hardship Officer to join their team and be part of the successful journey they are creating.

Your new role
As a Hardships Officer, you will be the Company representative liaising with valued customers who are in financial hardship. You will be

A point of contact who can empathise, while providing excellent customer service over the phone and via email regarding hardship accounts.

Liaising with internal teams to find solutions, whilst reviewing the customer account.

Assessing accounts and working towards a solution for the customer.

Drafting demand letters and liaising with legal counsel were necessary.

What you'll need to succeed
To be successful in this position you will have:

Experience working within Hardships. Residential lending is highly desirable, otherwise consumer lending applicants will also be reviewed.

Excellent attention to detail.

The ability to empathise and understand customers' situations.

Great communication and written skills.

Understand how to effectively manage a busy workload while keeping to a schedule.

The want to succeed and be part of a growing organisation.

What you'll get in return
If you are successful as a Hardship Officer, you will receive:

A full-time role, working in the Sydney CBD, Monday to Friday, 9am to 5pm

Flexibility once trained, being able to WFH and work from the office

A competitive salary, with a high base + super + additional benefits like working in a brand-new office with an internal café.

A fun and engaging work environment

The opportunity to progress your career and skills while working in a collaborative team

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Zoe Casbolt now on
02 8226 9*** or ***********@hays.com.au.
#2866854