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Form of workHardship Officer
- Desirable Gold Coast office location
- Dynamic, fast growing business
- Consumer finance for home products and services
Why You Should Apply:
Aspire 42 is an Australian company, dedicated to investing in and developing existing businesses and creating new ones. They have a strong and developing presence in a diverse range of industries including consumer and business finance, home services, and health and lifestyle.
The company has made a strategic decision to invest in the Gold Coast, in order to capitalise on a range of commercial opportunities, and at the same time be able to offer exciting career opportunities and lifestyle benefits to a growing professional talent pool in the area.
About the Role:
As a Hardship Officer, your key responsibilities will be:
- To assist customers with management of their accounts during times of hardship
- Managing a debt portfolio of contracts within hardship arrangements.
- Assess and complete hardship applications in a timely manner and in accordance with Credit legislation.
- Ensure all appropriate paperwork is processed expediently and in compliance with established policies and procedures.
- Negotiating with customers to agree on suitable payment arrangements.
- Coordinating with interstate agents to conduct field visits
- Skip tracing
- Resolving complaints to achieve payment solutions
- Inbound and outbound calls, emails and SMS
- Complying with policies & procedures of the Consumer Finance Division including the Credit Policy, Privacy Act & NCC
Your Skills and Experience:
- Experience working in high volume transactional call centre environments, and able to demonstrate a successful track record of managing consumer debt collections.
- Experience in working within Hardships, or with vulnerable people would be advantageous.
- Superior written and verbal communication skills, especially verbal communication over the phone
- Excellent customer service skills, including the capability to de-escalate upset or emotional situations, and generate win-win outcomes for the company and the customer.
- Able to handle high pressure environments, remaining calm , courteous and methodical while demonstrating empathy to the customer as well as a determined and focused results orientation.
- A strong understanding of the national credit code, and you can operate in accordance with the code when dealing with consumers and external stakeholders
How To Apply
To apply for this exciting role, please forward your application with your resume and a covering letter through this platform.
We look forward to hearing from you.
If you are a highly motivated and energetic self-starter looking to join an organisation that invests in its people, then we would love to hear from you!
Apply Now!!!
