Address
Form of workWe are looking to connect with Customer Service professionals who are interested in being part of a high-performing, customer-focused and passionate culture to build simpler, relationships and assist our client’s customers. We welcome you to express your interest and to learn more about the opportunities we have coming up over the next few months across Banking, Utilities, and Auto Finance companies.
About the role:
The roles are ongoing contract roles, working within a fast-paced environment, and managing high-volume complex calls, both inbound and outbound. As a Collections or Hardship Officer, you will ensure thatwork with customers to reduce account arrears and try to ensure credit losses are minimised through the provision of professional solution-driven collection activities while building and maintaining positive relationships with customers.
Duties:
- High-volume collection calls, assisting our client's customers who are going through financial distress.
- Engage with customers proactively and empathetically through outbound and inbound calls.
- Negotiate and agree on repayment arrangement plans with clients or their representatives.
Skills & Experience required:
- A background in Collections/Complaints or Hardship positions will be highly desirable.
- Highly organised with the ability to work as a team player.
- Dedicated and reliable.
- Exceptional communication and listening skills.
To hear more about these roles, please send your resume to ******@momentaresourcing.com.au or register online at - (momentagroup.com)
