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Form of workCTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients. CTM was founded in 1994 in Brisbane, and today is one of the largest travel management companies in the world!
About the Role
The Head of Client Management is a senior leadership role responsible for nurturing and growing both our CVM team, and client relationships while ensuring the highest level of customer satisfaction to CTM clients across all our divisions. The Head of Client Management plays a pivotal role in defining and executing our Client Management strategies, driving revenue growth, and leading our overall divisional Account Management strategies.
We have a diverse client portfolio, and are extremely proud of our client retention rate. We believe this retention is evidence of our amazing Client Management Team.
This role reports to the GM of NSW / ACT, and has a strong connection for national direction of our team via the other Heads of Client management regionally.
Skills and Experience
- Demonstrated experience in Client Management or related roles of Domestic and International travel
- Strong leadership and team management skills with the ability to inspire and develop a high-performing team
- In-depth knowledge of the travel industry and the competitive landscape
- Exceptional communication and negotiation skills
- Strategic thinker with a data-driven approach to decision-making
As a global organisation CTM offer a range of employee discounts which include travel discounts, Health and Wellness perks, Training and Development opportunities. Employee well-being and flexibility is part of our DNA – we offer blended work arrangements with hybrid WFH flexibility, Monday to Friday working days, Wellness and Chill-out days throughout the year, Annual Volunteer Day and strong sustainability focus. CTM is an inclusive workplace and is committed to the unique contributions of all our people and actively encourage candidates with all abilities and diverse backgrounds to apply. Come work for a global award-winning company that values its people and community.
APPLY NOW to get started with your career at CTM.
