Head Of Collections & Hardships

Your new company
Join a reputable organisation who are committed to providing the best service and assistance to new and existing customers. With an established brand in the market, you will get to work for a company that is eager to shake things up and continue to take market share. While reshaping their way of working, they are looking for individuals who want to join them and be part of the journey.

Your new role
Working as the Head of Collections & Hardships you will be:

• Developing and building out the collection policies, procedures and liaising with the Head of Credit and CRO to ensure all risk requirements are met
• Implementing policies and procedures for your existing team, whilst growing your department and leading the existing team members
• Expanding collections, hardships and retentions to have another level of leadership over time
• Assisting with complex cases within the collection portfolio and advising your team on how to think outside the box
• Leading and coaching on collections, hardships, retentions and processing
• Liaising with Senior Management on all reporting aspects, including presenting figures at board meetings once a month.

What you'll need to succeed
To be successful in this role you will need;

• Previous experience as a Collections Manager (hardships and retentions experience is also required)
• Experience in Consumer Lending, Asset & Equipment Finance
• Experience in creating and implementing new policies/processes
• Tech savviness, having worked with various systems, helped with system upgrades and tech feedback
• People skills, being able to work in a diverse and engaging environment
• An innovative and go-getter approach

What you'll get in return
If you are successful as a Head of Collections & Hardships, you will receive;

• A full-time role, working in Southeast QLD, Monday to Friday, 9am to 5pm
• An extremely competitive salary, with a high base + super
• The opportunity to progress your career and skillset
• A workplace environment full of like-minded people, innovative thinkers who want to work together and build a successful company while having fun!

What you need to do now
If you are interested in this role and feel you have the necessary skills and experience to succeed, click 'Apply Now'. Alternatively, contact Zoe Casbolt at Hays via ***********@hays.com.au or phone on 02 8226 9*** for more information.