AddressHEAD OF CUSTOMER SUPPLY CHAIN
We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world’s most loved drinks.
We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.
Our well-known portfolio in Australia includes the Coca-Cola family of products, as well as loved brands like Sprite, Fanta, Mount Franklin, Powerade, Jim Beam, Canadian Club and Grinders Coffee.
What will you be doing?
We have an opportunity to shine in this leadership role of Head of Customer Supply Chain, where you will drive the end-to-end Supply Chain relationship with our major customers, maintain and manage service levels, and align KPIs and strategic initiatives to drive mutually beneficial outcomes.
Here at CCEP, we are a customer focused organisation, therefore, this role is pivotal in managing the relationships and collaboration with our sales and customer teams in order to drive performance.
- Lead and own the Customer Service related KPIs and advocate for customer requirements while balancing CCEP costs and impacts.
- Develop and role model a culture of performance, leading the Customer Supply Chain – comprised of the Vendor Replenishment Planners and Customer Supply Chain Managers. Provide vision, direction, support and coaching ensuring the team safely maximise their individual and team performance.
- Lead and manage communication with both Customers and Sales teams on risk and opportunities to service and sales for both long and short term horizons. This will also include executive level communication internally at CCEP as well as external to Customer Executive teams and industry bodies (such as the AFGC) at times.
- Oversee the Customer Supply JBP (joint business plan) process with our major suppliers and ensure Customer Supply Chain teams are delivering against initiative and goals.
- Proactively manage any customer concerns and enquiries for the aligned customer portfolio at pace with internal stakeholders.
- Advocate for customer requirements through the Supply Chain with Supply Chain Leadership teams and various stakeholders – customer delivery conformance, packaging requirements and stock builds.
- Be a critical part of the Planning Leadership team – educating the planners about our customers and helping drive the customer centric culture throughout planning.
What are we looking for?
- An inclusive and compassionate leader who will foster positive team culture.
- Previous FMCG / Supply Chain / Operations / Sales Leadership role, ideally with retail customer relationship experience.
- Strong understanding of planning, replenishment and logistics processes
- Proven ability to influence and be an effective leader, communicator and facilitator.
- Proven experience in delivering business outcomes and commercial results.
- Experienced in influencing senior internal and external decision makers and comfortable in dealing with senior executive teams.
- Advanced knowledge and skills in MS Office in particular highly developed skills in PowerPoint presentations.
What’s in it for you?
- A generous performance related incentive scheme
- Employee Share Purchase program
- Attractive leave package including paid parental leave and purchase leave options.
- Free monthly product allowances to share with family and friends (including Coca-Cola, Mount Franklin, Monster, Rekorderlig Cider and more!).
- Wellbeing and health benefits that include: a fitness passport, free access for you and family to the employee assistance program (and counselling services), and discounts with customers including Microsoft, Lenovo, Hertz, GoGet and Estee Lauder.
Why choose us for your next role?
At CCEP we are committed to creating a great place to work, where people can grow, be happy and be well in a safe, open, diverse and inclusive workplace. We’re investing to make sure our people have the tools and capabilities needed to succeed. And we hope you want to be part of that.
Applications close on Friday 5th April, 2024
At Coca-Cola Europacific Partners, we are always refreshing the way we work and becoming a more inclusive, diverse and equitable company. It’s important to us that you have the best recruitment experience possible, therefore, please let us know what support we can put in place for you in terms of any accessibility adjustments throughout the recruitment process.
Coca-Cola Europacific is committed to the health and safety of all employees and to equal employment opportunity for all employees to ensure that our employees have a safe work environment that is also free of discrimination and harassment.
This role will be subject to our standard pre-employment checks, which includes employment references, working rights and/or medical check, background checks, dependent on role.
