Head of Healthcare Operational Excellence

In this 12 month contract Reporting to the General Manager – Ancillary Partnerships & Provider Operations, this role will bring together and lead a range of operational functions for the HealthCare Management team. This includes HCM projects, operations, systems and transformation resources, as well as building out a new process improvement function. 

As a member of the Ancillary Partnerships & Provider Operations Leadership Team, the Head ofOperational Excellence will provide leadership, role modelling and broader contribution to support the team’s objectives and ambitions.

How will I help?

• Lead a high performing team to have a reputation for innovation, collaboration and a passion for excellence in everything they do. 
• Bring together and lead a range of operational functions including systems, administrative and project management resources. 
• Develop a roadmap to align these with the current objectives of the HCM team and broader HI business. 
• Lead the build out a new process improvement function, which will focus on documenting, simplifying and optimising complex processes 
• Ensure that the solutions it proposes are pragmatic and actionable, with clear identification of the root cause or issue, and assignment of tasks across the team(s) to remediate it.  
• Develop relationships across the broader Health Insurance (HI) business including those who perform similar functions, to ensure best practice is shared and avoid the duplication of effort. 

What’s in it for me? 

As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home arrangements, you’ll be challenged and encouraged to innovate. You will collaborate strongly with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference. 

Experience: 

• A demonstrated leader of larger teams with a pragmatic, approachable and supportive coaching style. 
• Relevant tertiary qualifications with significant experience in leading operational functions. Specific experience in process improvement and Private Health is highly desired. 
• Be comfortable leading a large team day-to-day, while at the same time developing and implementing a transformation plan to align with the business’s future ambitions. 
• Ability to communicate complex ideas simply and with all levels of the organisation, as well as build relationships and collaborate with key stakeholders. 
• Demonstrated ability to implement Strategy with an ability to connect across the business and broader health industry to reduce duplication of effort and optimise outcomes. 
• Demonstrated experience in implementing system improvements and efficient effective platforms to reduce manual process allowing for greater consistency with outcomes. 

What is it like to work there? 

Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.

Bupa Asia Pacific operates in Australia, New Zealand, and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical, and hearing services.

Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose, and the way that we deliver personalised care.