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Do you have a passion for shaping and influencing company culture? If so, we want you to join our team!
We are currently looking for a Head of Marketing & Consumer Experience to join the team at Sodexo at out office in Balcatta on a full time, permanent basis. Reporting to the CEO, the main priority of this role will be to design a strong strategic marketing & digital vision and develop and lead the Energy & Resources strategic marketing roadmap and its’ initiatives in Australia.
Key accountabilities will Include:
- Be a spokesperson of marketing and digital transformation across the organizations.
- Coordinate the Energy & Resources Digital and Business Transformation Roadmap Services Operations (Food & FM platforms) and IS&T.
- Coordinate the Go to Market with BD and Operation teams.
- Actively contribute to the animation of the regional Marketing & Digital community.
- Manage and develop the Energy & Resources marketing team.
Core Business Competencies include:
- Strategic Marketing and Sales Support.
- Market mega-trends, Clients & Consumers Insights & Data.
- Service / Offers optimization.
- Digital Marketing - Engage clients and prospects to boost demand.
- Team management.
Requirements of the role will include but are not limited to:
- Anticipate, via clients’ and consumer’s insights, a trend watch /competition and new business models the opportunities and risks that new service offers, and players bring to the organization and the service portfolio both B2B and B2C.
- Create a Marketing Australia roadmap.
- Design and develop new services creating value for our clients and consumers generating profitable growth; that can be deployed not only in Australia but across all Energy & Resources networks.
- Lead both Consumer Experience Focused Services (Retail + Health & well-being) and all Consumer facing capabilities (Consumer Engagement & Onsite marketing, Products & Service Development) to develop cross-activity programs and deliver a true end-to-end experience to Consumers.
- Propose necessary changes in the organization and skills to set the necessary levers to key enablers to design and develop services, pricing, and marketing content.
- Work closely with BD’s and Service & Tech experts.
- Work closely with the Digital Transformation function to align the digital transformation strategy and initiatives with Marketing ones and services development.
- Continue developing an innovation ecosystem with proximity partnerships piloting new projects, Represent, E&R at Apac R-MSOC (regional Marketing & Services Operations, Digital Committee) to facilitate playbooks optimization and synergies across segments and geographies.
Who are we looking for?
To be successful, you’ll need a proven track record in marketing and leadership, managing multi-disciplinary teams with a demonstrated ability to increase efficiency, improve service, and effectively manage resources across multiple business areas.
We’re looking for someone who thrives in fast-paced, high-volume environments; there’s never a dull moment at Sodexo.
You take pride in delivering work to the highest standard, with excellent time management and teamwork skills and can work independently and communicate with stakeholders at all levels.
Required Experience and Skills:
- 12+ years of experience in marketing & digital positions with an acquired skill-set in different areas of digital intervention (strategy, business development, marketing, technology, operations, etc.…).
- Ability to work transversally.
- Proven experience and track record in business transformation.
- Strong listening capabilities.
- Capacity to convince, resilience, capacity to say no.
- Drive, energy and leadership.
- Master’s degree in Business or Marketing & Digital.
- Experience in Product and Brand Management, Value Proposition deployments
- B2C, Retail, E-Commerce expertise.
- Results-oriented and customer-focus profile.
- Rigorous, strong analytical skills (quantitative and qualitative), synthesis, and ability to grasp the big picture.
- Experience in complex change management projects within large organizations.
- Experience in digital and emerging multi-channel tools and best practices.
- Strong people management skills and at ease in multicultural and expertise teams.
Additional Information
Why choose Sodexo?
Sodexo is a people business, employing over half a million people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.
We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees. At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities. We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!
How to apply?
If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability. One of our friendly recruiters will contact shortlisted candidates for a phone interview. This will also be your opportunity to ask any questions you may have.
Submit your application today and become part of the Sodexo family!
