Head Of Operations

Our client is a part of a well-known international tourism organisation specialising in the best parts of each major city that they cover.

They highlight the must see, must do & must haves of each city.

The Role: 

The Head of Operations will support the General Manager to lead and shape the operational strategy for the business, ensuring it aligns with market dynamics and fosters competitive advantage.
This role oversees all aspects of On-Street Operations, guaranteeing adherence to legal, regulatory, and safety standards while driving commercial success within the On-Street Sales channel.
By inspiring and guiding the operations team, the Head of Operations strives to deliver exceptional customer experiences and uphold the company's reputation for excellence in service delivery.

Some of the duties of the role will include:

• Collaborate with GM and cross functional teams to devise innovative strategies for route planning, service delivery enhancement and market differentiation.
• Ensure meticulous adherence to all regulatory requirements, accreditation standards, and safety protocols, safeguarding the reputation and integrity of the business.
• Control cost without compromising service quality, leveraging analytical insights and industry best practices to achieve sustainable operational efficiencies.
• Collaborate with the Engineering Manager to ensure fleet availability at 90% or above on a weekly average, optimizing operational efficiency and customer satisfaction.
• Conduct regular stock control assessments to optimize costs and streamline inventory management processes.
• Monitor driver performance closely, providing coaching and guidance to enhance overall performance and customer experience.
• Increase TripAdvisor scores and rankings through comprehensive staff training, emphasizing exceptional service delivery across all touchpoints.
• Cultivate a culture of accountability and rapid response to customer inquiries and complaints, minimizing complaint ratios and enhancing overall satisfaction.
• Drive on-street sales by closely tracking key performance indicators such as sales by point, by CSR, ATP, attraction revenue, and number of pax.
• Lead, inspire, and motivate the operational team effectively to foster engagement and achieve optimal results.
• Utilize a proactive approach and positive communication style to effectively communicate and deliver on Sydney's goals.
• Foster a culture of continuous improvement by keeping the team informed on key issues and encouraging feedback.

The Candidate: 

• Strong knowledge of the regulatory and legal framework for Sydney operations.
• Understanding of the Sydney tourism market.
• Understanding of Duty and budget management.
• Knowledge of the legal responsibilities of a Transport organisation.
• Ability to “flex and pivot” quickly and effectively depending on the strategy and requirements of the business.
• Strong team leadership and motivational skills.
• Strong communicator
• Ability to establish and maintain effective working relationships with colleagues at all levels of the business, from the most junior to the most senior.
• Ability to work under pressure to tight deadlines with flexible working hours.
• Experience of managing teams in a highly operational environment
• Current NSW HR Licence - Preferred
• Proven experience in managing large teams within fast moving customer focused environment.

• $120,000 + Super
• Full-Time Permanent
• Sydney Office
• Amazingly Supportive Management
• Good Company Culture & Fun Team
• Onsite Parking
• Close To Public Transport

If you are looking for a standout opportunity and are excited by the details above, please apply to Jackson McDonald at Appreciating Payroll today using the links provided... this opportunity won't last long!

I specialise in recruiting Payroll Officers & Senior Payroll Officer level roles across Sydney, if you would like a confidential chat about your next career move please reach out to me: *******@appreciating-payroll.com.au