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Salary- Full-time leadership position
- Join an award winning online digital healthcare platform
- Lead a high performing team to help grow the business
InstantScripts launched in 2018 with a belief that managing your everyday health should be easy and affordable.
Today, we are Australia's largest digital healthcare provider, which has just been acquired by Wesfarmers Health. We have a mission to deliver accessible and affordable access to general health services. We have already helped over one million Australians, and with your help, we will make it easier for millions more to benefit from fast, convenient and secure access to online scripts and telehealth consultations.
About the Role
We currently have an exciting opportunity for an experienced Head of Operations to join the InstantScripts leadership team. In this newly created role, the successful candidate will report directly to the General Manager and play a pivotal role in developing the operational capability of the team to enable InstantScripts to scale while exceeding customer satisfaction. Other key responsibilities include but are not limited to:
- Developing the operations strategy for InstantScripts, seeking endorsement from the General Manager
- Managing both the operations and doctor teams by ensuring clear accountabilities, roster management, demand planning and performance
- Ensuring the support function continues to drives customer advocacy and that InstantScripts are the product of choice
- Managing the product development process to ensure the continued rollout of new products consistently
- Identifying, pursuing and executing strategic partnerships with complementary service providers
To excel in this role, you would have demonstrated a successful track record in a similar position, ideally in a commercial or a pharmaceutical environment with an understanding of the Australian healthcare landscape a bonus. You are an ambitious and natural leader with extensive experience in business management or strategy consulting and able to develop and influence others through your excellent verbal and written communication. Other attributes and experiences that will make you succeed include:
- Strong analytical, strategic and problem-solving abilities
- High attention to detail and with excellent time management skills
- Working knowledge of digital suite across Google, Microsoft, Slack, Jira, Confluence (highly desirable)
- Bachelor's degree in Business Administration, Management, or a related field
- Work/life balance: Enjoy the freedom to choose your own hours and manage your professional responsibilities and family commitments
- Growing industry: Join a rapidly growing industry that is making healthcare more accessible to millions of Australians who need it, especially to patients in regional areas
- Ongoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group.
- Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline and Clear Skincare Clinics
