Head Of Retail Operations, Anz

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.
We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
Aesop is an endorsed employer for all women. See our range of benefits and policies directly at Work180: Aesop - Work180 Endorsed Employer.
Role Purpose
Aesop are seeking a commercially minded and delivery focused Head of Retail Operations, ANZ to join our Retail team operating with a hybrid working pattern, based at our office in Collingwood. Reporting directly into Country Manager, ANZ, you will demonstrate a high level of professionalism in all communication, reflecting company standards and take an active role in building and maintaining internal and commercial relationships, continually assess, analyse and improve all operational aspects of the ANZ business.
Key responsibilities (not limited to)
Identifies and emphasises priorities to ensure people’s time and energy are aligned with important goals and priorities
Communicates function or Country plans and strategies in an engaging manner
Assigns priorities and reinforces responsibility and addresses skill gaps
Initiates purposeful contact with others who share mutual interests
Seeks out and proactively builds effective working relationships with groups of people who can advance business goals
Demonstrates respect and flexibility when forming and adjusting relationships to achieve broader goals, is willing to work across global boundaries
Identifies and fills gaps in information required to understand issues and opportunities
Organises information and data to identify major trends and problems, compares and combines information to understand underlying issues and predict future trends
Gathers and leverages information to understand current and emerging client priorities, problems, expectations, and needs
Uses understanding of client needs to build and create processes and procedures that will have an impact
Managing and developing 4 direct reports
Direct Reports:
Retail Training & Performance Manager, ANZ
Retail Operations Manager, ANZ
Property Manager, ANZ
Store Design & Development Manager, ANZ
What’s on Offer
We take a holistic approach to employment, promoting professional development, career, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include:
Flexible, hybrid working pattern - we balance office-based in-person collaboration with remote working
Generous product discount, up to 50% and bi-annual complimentary product allocation
Home office set-up reimbursements
Paid volunteering allowance for all employees and paid 24 weeks parental leave for primary carer
Short term incentive bonus programs to reward performance
Suite of options to aid development, including complimentary access to all LinkedIn Learning, in-house Product and Core skills training and study support opportunities
Access to employee assistance programs and complimentary subscription to Headspace mindfulness app
Team lunches, sponsored social clubs, team events, and celebrations
View some of our benefits and policies through
What we are looking for
An understanding of Aesop’s unique culture and a passion for the brand
Bachelor’s degree or equivalent experience in one of the following: Retail, Commerce, Business Administration or Law
Strong Change Leadership and People Management Skills
Previous experience leading a multi-disciplinary team
Demonstrated experience in developing and executing strategic plans
Experience in or exposure to commercial retail, store operations, store design and/or property functions
Excellent relationship building and influencing skills
Strong commercial acumen and negotiation experience
Ability to work in a matrix structure or experience in complex stakeholder arrangements
Strong attention to detail
Strong written and verbal communication skills
Experience leading and mentoring people and building a successful team culture
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact our TA team on .
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