Head Of Retail Operations, Anz

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.
We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
Aesop is an endorsed employer for all women. See our range of benefits and policies directly at Work180: Aesop - Work180 Endorsed Employer.
Role Purpose
Aesop are seeking a commercially minded and delivery focused Head of Retail Operations, ANZ to join our Retail team operating with a hybrid working pattern, based at our office in Collingwood. Reporting directly into Country Manager, ANZ, you will demonstrate a high level of professionalism in all communication, reflecting company standards and take an active role in building and maintaining internal and commercial relationships, continually assess, analyse and improve all operational aspects of the ANZ business.
Key responsibilities (not limited to)

• Identifies and emphasises priorities to ensure people's time and energy are aligned with important goals and priorities
• Communicates function or Country plans and strategies in an engaging manner
• Assigns priorities and reinforces responsibility and addresses skill gaps
• Initiates purposeful contact with others who share mutual interests
• Seeks out and proactively builds effective working relationships with groups of people who can advance business goals
• Demonstrates respect and flexibility when forming and adjusting relationships to achieve broader goals, is willing to work across global boundaries
• Identifies and fills gaps in information required to understand issues and opportunities
• Organises information and data to identify major trends and problems, compares and combines information to understand underlying issues and predict future trends
• Gathers and leverages information to understand current and emerging client priorities, problems, expectations, and needs
• Uses understanding of client needs to build and create processes and procedures that will have an impact
• Managing and developing 4 direct reports

Direct Reports:

• Retail Training & Performance Manager, ANZ
• Retail Operations Manager, ANZ
• Property Manager, ANZ
• Store Design & Development Manager, ANZ

What's on Offer
We take a holistic approach to employment, promoting professional development, career, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include:

• Flexible, hybrid working pattern - we balance office-based in-person collaboration with remote working
• Generous product discount, up to 50% and bi-annual complimentary product allocation
• Home office set-up reimbursements
• Paid volunteering allowance for all employees and paid 24 weeks parental leave for primary carer
• Short term incentive bonus programs to reward performance
• Suite of options to aid development, including complimentary access to all LinkedIn Learning, in-house Product and Core skills training and study support opportunities
• Access to employee assistance programs and complimentary subscription to Headspace mindfulness app
• Team lunches, sponsored social clubs, team events, and celebrations

View some of our benefits and policies through https://work180.com/en-au/for-women/employer/aesop

What we are looking for

• An understanding of Aesop's unique culture and a passion for the brand
• Bachelor's degree or equivalent experience in one of the following: Retail, Commerce, Business Administration or Law
• Strong Change Leadership and People Management Skills
• Previous experience leading a multi-disciplinary team
• Demonstrated experience in developing and executing strategic plans
• Experience in or exposure to commercial retail, store operations, store design and/or property functions
• Excellent relationship building and influencing skills
• Strong commercial acumen and negotiation experience
• Ability to work in a matrix structure or experience in complex stakeholder arrangements
• Strong attention to detail
• Strong written and verbal communication skills
• Experience leading and mentoring people and building a successful team culture

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact our TA team on .
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