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SalaryTabcorp is famous for winning moments. Behind (almost) all of them is great tech and a talented team of over 700, passionate technology professionals. Together, we ensure our services are built sustainably to scale, handling over 1 billion bets annually.
Our Tech Teams deliver gaming moments that pack a punch! You will have the opportunity to innovate and inspire, leveraging technology to make good moments great. Game to join us?
What you'll do
This strategic leadership position will lead the Service Management, Technology Operations and resilience function to ensure the continuous availability, performance, and security of Tabcorp's technology systems.
Leading a high-performing team comprising both Tabcorp and Partner resoruces, you'll drive operational excellence and implement measures for uninterrupted service delivery. You'll ensure seamless services through third-party providers, maintaining system availability and performance while striving for continual improvement and quality enhancement.
In addition, you will be responsible for managing third-party suppliers for data centre and on-premises infrastructure, ensuring alignment with business needs and SLAs and developing resilience strategies to protect against disruptions and overseeing response and recovery efforts during crises.
At Tabcorp, we pride ourselves on fostering a culture of continuous improvement, employee engagement, and inclusivity and this role will play an important part in influencing across the organisation to ensure cohesive technology delivery and alignment with strategic goals.
This role requires regular on-call escalation management to support our “Always On” Operational environment including being on-call most Saturdays.
What you'll bring
- Extensive years of experience in large-scale ICT environments where you have provided expert Operational leadership across all aspects of the service management spectrum.
- Significant experience managing operations in a managed service with a Tier 1 3rd partner.
- A minimum of 5 years' experience in implementing IT plans, including backup, recovery, storage systems, and IT security management.
- Proven expertise in leading Technology Operations, data center management, resilience planning, and vendor management.
- Strong understanding of existing standards, agile practices, professional practices, industry-specific regulations, and regulatory bodies.
- Demonstrated success in optimizing technology infrastructure for performance, scalability, and efficiency.
- Proficiency in IT service management frameworks and technology delivery governance.
- Familiarity with cybersecurity best practices, risk management, and vendor assessment for external IT DR service providers.
- Excellent knowledge of project management methodologies.
- Ability to adapt to diverse stakeholder needs, communication styles, and expectations.
- Extensive understanding of the Information and Technology industry, including trends and best practices.
- Demonstrated experience in competitive, highly regulated and fast-paced industries.
- The flexibility of hybrid working with team anchor days.
- Diverse leave options: cultural, volunteer, flexi, and 18-weeks parental leave.
- Access to our health and wellbeing app and Employee Assistance Program.
- Monthly employee social activities, competitions, awards and free tickets to events.
- Access to digital learning modules for continuous upskilling.
- Ongoing commitment to DE&I through leading policies & initiatives.
Tabcorp is Australia's leading gambling entertainment company. Our 3000+ team is as diverse as Australia itself. Our people drive the iconic, homegrown, world-class brands TAB, Sky Racing and MAX. As an ASX-listed company, we're proud to shape our industry for the better. To find out more about us and what we offer, visit our website.
We're committed to creating an inclusive workplace where everyone feels valued for their contribution and has a sense of belonging. We welcome applications from candidates with visible and non-visible disability, or with any workplace accessibility requirements. Please reach out via should you require any accommodations or adjustments to ensure your full participation in our recruitment process.
Tabcorp is a 'Circle Back Initiative' employer - we commit to respond to every applicant.
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