Headspace Administration Officer

$32p/h + superannuation + salary sacrifice

Part-time (30hrs p/forntight)

Fixed-term position

About the role:

We are currently seeking a part-time Administration Support Officer to join our team at headspace Emerald. Our Administration Officer will be the first point of contact for inquiries at headspace Emerald and will provide a broad range of administration support functions.

What will a typical day look like?

• Provide day-to-day reception and administrative support.
• Make appointments for young people, including SMS reminders and maintaining waitlists.
• Meet and greet visitors to headspace Emerald while maintaining a clean, safe, and inviting environment.
• Maintain Excel spreadsheets (registers), establish MDS surveys (hAPI app) and extensive use of the Electronic Medical Record (EMR) system.
• Transcribe letters and reports, scan files as required.
• Ensure all incoming phone calls are attended to in a prompt, courteous and youth-friendly manner.
• Provide information to young people, their families and friends presenting to headspace Emerald, ensuring that all enquiries are dealt with in a confidential and sensitive manner.
• Assist in the setup and pack up of the centre, ensuring rooms and facilities are left clean and tidy each day.
• Assist management to identify, establish and improve administrative processes.
• Operation, maintenance, and security of the filing system.
• Support the local clinical services team with diary management, client appointments, room bookings, catering, travel bookings and support and maintenance of databases.
• Maintain accurate financial records including petty cash, expenditure, reconciliations, and requests for reimbursement as required.
• Coordinate incoming and outgoing mail.

Mandatory Requirements:

• Full COVID-19 Vaccination
• Ability to obtain a Blue Card (working with children check positive notice or exemption)
• Ability to obtain a Yellow Card (disability services positive notice or exemption notice) 
• Certificate III in business/office administration (or related discipline) and experience in a similar position; or
• A minimum of 2 years relevant experience and willingness to achieve a Certificate III in the recommended time from enrolment.

Who we are:

For almost 40 years, our truly local team of professionals have worked with people from a variety of backgrounds and beliefs to support them in living their best life. AnglicareCQ is a not-for-profit, purpose-driven organisation – and we give effect to that purpose through our staff. We endeavour to make the most ordinary things extraordinary – simply by doing them with the right people.

AnglicareCQ offers a diverse scope of interdependent and inter-related career paths which enables staff mobility and growth. Careers with AnglicareCQ are from a wide range of disciplines including leadership, community services, child protection, housing, and support services. We serve communities in and around Rockhampton, the Capricorn Coast, Gladstone, Biloela, Moura, Blackwater, Emerald, Barcaldine, and Longreach.

What you will bring to the role:

• A passion and genuine desire to make a difference in the lives of Central Queenslanders.
• Proven ability to build and maintain relationships with a variety of stakeholders.
• The ability to identify and embed solutions.
• Demonstrated experience working within a high-performance framework where you are accountable for KPIs on program delivery and outcomes, within a face-paced solutions focussed environment.
• Effective time management and organisational skills.
• A strong communicator, able to quickly build rapport and influence across a diverse range of people.

What are the benefits of working for AnglicareCQ? 

We have a common purpose throughout our organisation to serve the people of Central Queensland, to help them live their best life. AnglicareCQ offers the opportunity to engage in meaningful employment and be part of a holistic team that supports people in our local communities.  

• We offer attractive salary sacrifice to all part-time and full-time employees.
• We offer the opportunity to work within an organisation committed to social change.
• We have a supportive and pragmatic management team.
• Professional development and study are encouraged and supported.
• We offer a professional work environment filled with passionate, diverse and driven people.
• We provide access to health and wellness programs for all staff.

Have questions? Call or email our Recruitment and Onboarding Officer to learn more:  

Kirby Lee 

recruitment@anglicarecq.org.au 

(07) 4837 5393