Health House International - Customer Service Assistant

Company Profile - HHI (Australia) Pty Ltd

Since being Australia’s first company to import medicinal cannabis in 2017, our unwavering commitment to quality and service has positioned Health House International (HHI) as the leading market partner for the best of Australian and international medicinal cannabis producers. From our base in Western Australia, HHI operates a state-of-the-art, national distribution business dedicated to supporting our valued suppliers and customers in consistently meeting the demands and needs of patients. 

At HHI, we value honesty, integrity, and transparency in the fast-growing and rapidly evolving medicinal cannabis industry. We collaborate with and provide educational initiatives for healthcare professionals, suppliers, regulatory bodies, and other stakeholders dedicated to providing optimal care for patients. Our team takes pride in meeting commitments, executing with excellence, delivering results, and rewarding success.  
 

Position Charter

An exciting opportunity is available for a Full-Time Customer Service Assistant to join our growing team within the rapidly emerging medicinal cannabis field. You will be working alongside multiple, supportive pharmacists and technicians with a focus on Customer Service and assistance in day-to-day warehouse operations. 
 

Scope and Key Responsibilities

• Customer service focused role, with daily utilisation of available tools (e.g. CRM, Microsoft Suite, Health House Hub) to effectively communicate to health professionals and patients about access to medicinal cannabis
• Picking and packing medication
• Stock management
• Freight management
• General administration and/or other business projects alongside a supportive pharmacist-led team
• Maintain a clean and tidy work environment 
   

Essential Requirements

• Australian National Police Clearance
• Current Australian Driver’s Licence 
   

Desirable Requirements

• The ideal candidate will be enthusiastic and compassionate, with an interest in complementary, integrated, and nutritional medicine
• Excellent interpersonal and communication skills
• Experience in pharmaceutical sales, digital marketing and/or pharmacy assistance is desirable, although training will be provided
• Contributing to a positive team dynamic in a warehouse setting 
   

Benefits

• High growth company
• Competitive salary
• Onboarding and training will be included
• Career progression opportunities
• Highly collaborative and positive culture 
   

Next Steps

If you are a highly motivated and results driven individual with a passion for excellence and improving patient outcomes, we invite you to apply for this position at HHI Australia. Join our talented team and make a difference in Australian healthcare. 

To apply, please submit your updated CV and a cover letter detailing your relevant experience and explaining why you are interested in joining this company to ****@healthhouse.com.au