Address At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
We have an exciting opportunity for a Property Services Coordinator to join our helpdesk team, one of our outstanding client portfolio teams.
The Helpdesk manages client requests regarding property and facilities repairs and maintenance. They are charged with ensuring that each and every caller's request is managed from inception to completion and payment (if appropriate) to the satisfaction of the client.
An Overview of the role:
Answer all incoming calls from our client's Business Units
Ensure that requests are addressed in an expeditious manner
Analyse callers needs and implement the best strategy to respond
Measure costs against established service provider guidelines
Verify and track work orders to completion
Take ownership for the ultimate resolution of the customer's problem
Contract Documentation
System process and work flow management
Subcontractor Management and Negotiations
Information Systems Applications
Sounds like you? This is what we are looking for:
Experienced in Customer Service, ideally within a Call Centre environment.
A good working knowledge of Word and Excel is also required
A desire to make your mark in the property industry and go above and beyond to achieve customer satisfaction.
It would be extremely beneficial if you had experience using CISCO phone systems.
Great communication skills
A background in or understanding of property would be preferable, and an understanding of commercial lease agreements would be highly beneficial but not essential
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number THREQ343798
