Help Desk Support

Who We Are: 

Acusensus, a Melbourne-based Australian success story since 2018, is a pioneering force in technology, with Manufacturing and Delivery Operations in Sydney. Our mission is crystal clear: design and develop AI-enabled solutions to make the world a safer and more sustainable place.

Backed by a team of passionate subject-matter experts, our flagship technology is a world-first solution, providing governments globally with a powerful tool to combat distracted driving and other risky behaviours on roads.

We're not just a team; we're a family of the best and smartest individuals on the planet. Our impact speaks volumes, and as a steadily growing global team with offices and members across Australia, the UK, and the US, we take pride in influencing significant behavioural changes and saving lives on roads worldwide. Join us in shaping the future of road safety and technology.

Our Values

Impact - We are driven by our mission to develop and deliver solutions that make a positive impact.

Collaboration - We believe that solutions to any big challenge are best discovered through collaboration.

Integrity - We pride ourselves on conducting our business ethically and responsibly. We keep our word; we deliver on our promises. 

Care - Ensuring the safety and wellbeing of our employees, our customers and the community drives us to deliver innovative and superior solutions.

The Opportunity

Are you up for a hands-on challenge? Well, you're in luck! At Acusensus, we're searching for a Help Desk Support Team Member to join our dynamic Sydney team. We're the innovators behind the world's leading Distracted Driving technology solution, and we require an individual with the same level of enthusiasm to support our Help Desk Service function. 

What We Offer: 

• The opportunity to work with innovative products that are shaping the future of road safety and technology globally; 
• Excellent opportunities for career progression and learning and development, as our global team continues to experience significant growth; 
• Hybrid and flexible working arrangements with the opportunity to work from home and; 
• A team culture that encourages collaboration and innovation in all that we do!

What You’ll Do: 

Working a 24/7 roster, under the day-to-day direction of the Help Desk Lead, the Help Desk Support Team Member will be responsible for:

• Monitoring a number of remote systems across Australia and internationally;
• Responding to support calls in a timely and professional manner;
• Ensuring high quality Help Desk services are provided in accordance with business needs; 
• Resolving issues that fall under the scope of the Help Desk; 
• Escalating issues as appropriate for assistance and/or resolution;
• Providing feedback to the Help Desk Lead on issues that need further investigation;
• Maintaining accurate and detailed logs of work performed and creating/updating documentation on new processes;
• Ensuring their own ongoing training and development to maintain the required knowledge and skills to provide a high quality Help Desk service and;
• Actively contribute towards the improvement of Help Desk functions and methodologies.

What You’ll Bring: 

• Technical proficiency in Help Desk requirements and methodologies;
• Ability to thrive in a high-pressure, fast-paced environment;
• Enthusiasm and drive, with a passion for delivering a high level of service;
• Use of initiative to prevent and resolve problems autonomously; 
• Excellent problem-solving, numerical and analytical skills; 
• Ability to prioritise and organise work effectively to achieve deadlines and expectations;
• Well developed communication skills — because words matter; 
• Experience with Linux operating systems is highly regarded;
• Experience with AWS is highly desirable and;
• Personal values that emphasise collaboration, integrity, and helpfulness.

If you're ready to roll up your sleeves and join an organisation that truly makes a difference, we want to hear from you. Join us in making roads safer and technology cooler. Apply now!