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Form of workRole Description
The purpose of this role is to provide first and second level technical support services to the company. This role calls for good all round technology knowledge and strong customer focus with a genuine desire to help people.
This role requires you to work 3 days per week 7.30am - 3.45pm and the remaining 2 days per week 9.00am - 5.00pm.
Responsibilities include:
- Provide hands on level 1-2 support to the business.
- Be responsible for starter/leavers network and system permission changes
- Complete the Daily task list items
- Help manage the Help Desk queue, resolving/escalating as necessary.
- Monitor automated processes and resolve/escalate those that fail
- Ensure that backups succeed
- Assist with server and network tasks
- Create and update documentation as required
- Assist in the delivery of business and technology projects
- Tertiary qualifications within the field of Information Technology
- 2 + years in a similar role – possibly as part of a larger team
- Windows OS administration and trouble-shooting
- AD administration
- Experience of working with a helpdesk
- Backup software and tape management
- Attention to detail and good time management skills.
- Good communication & interpersonal skills.
- VmWare/Hyper-V
- M365 (Entra, Exchange, InTune)
- Deployment tools (i.e. InTune, PDQ)
- Cyber security skills and awareness.
