AddressPosition: Helpdesk Technician
Location: Sydney
Salary: $70,000 - $80,000
Job Type: Permanent
Position Overview:
An established IT services and cybersecurity provider is seeking a dedicated Helpdesk Technician to join their team. With the head office in Perth and expanding operations, they are looking for a talented technician to join their team in Sydney to provide onsite and remote support. This position offers an excellent opportunity for someone with a passion for IT support and problem-solving. This is an ideal opportunity for a technician with 2+ years of experience looking for a great team and career progression.
Perks:
- Supportive team environment with excellent mentors.
- Opportunities for professional development and growth.
- Exposure to a diverse range of IT tools.
- Funded certifications and study support.
Key Responsibilities:
- Provide timely and effective technical support to clients via phone and email.
- Provide onsite support for customers within Sydney-metro area.
- Troubleshoot and resolve hardware and software issues for end-users.
- Assist with the setup, configuration, and maintenance of workstations.
- Maintain accurate records of support requests and resolutions.
- Collaborate with team members to escalate complex issues when necessary.
- Identify recurring problems and recommend solutions to prevent future occurrences.
- Conduct routine system checks and preventative maintenance tasks.
- Assist in network administration and security management tasks.
Role Requirements:
- Previous experience in a helpdesk or technical support role.
- Strong communication and customer service skills.
- Familiarity with Windows operating systems and Microsoft Office applications.
- Basic knowledge of networking concepts and protocols.
- Experience with Microsoft Server products.
- Knowledge of server virtualization technologies such as ESX and Hyper-V.
- Experience with Microsoft Exchange and Office 365.
- Proficiency in backup and recovery solutions like VEEAM, Acronis, and StorageCraft.
- Ability to troubleshoot and configure DNS, DHCP, switches, and routers.
- Familiarity with 3CX VOIP telephony systems.
- Experience with cybersecurity tools such as Cyberoam, Sophos, and SonicWALL.
- Ability to work independently and prioritize tasks effectively.
- Relevant certifications such as CompTIA A+ or AZ-900 are preferred.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and adapt to new technologies quickly.
- Clean driver’s license, vehicle and able to obtain a clear police check.
We appreciate your interest in this opportunity. We regret that we can only contact shortlisted candidates. If you are not shortlisted, we encourage you to check out our website for other opportunities or to sign up for job alerts. Please note that applicants must be based in Australia with valid working rights to be considered.
We represent organizations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age.
Email: ****@ouirecruitment.com
Number: (08) 6219 8***
