PM-Partners group are a specialist Project Management Consultancy. We have a unique way of running projects and providing training and advice, so our clients get the best results with less cost and risk. Each year we deliver over $2B of projects, train over 10000 people, and help some of Australia’s leading brands improve their PMOs.
PM Partners is looking to hire a mid-level IT Engineer with min of 7 years of experience, to provide technical support to the customers. You will deliver the solutions, technologies, and services to manage the customer’s networks.
Key Responsibilities:
- Develop and maintain strong relationships with the customers, vendors, and internal teams.
- Possess detailed knowledge of customer network, operating procedures as agreed upon with customer.
- Be proactive to monitor and review the progress of all customer cases and engage, as necessary.
- Root Cause Analysis (RCA) on escalated or recurring issues as necessary
- Attend weekly/bi-weekly case review calls to drive resolution on reactive break/fix issue.
Requirements:
- BA/BS qualified (IT, Comp Science, Electrical Engineering preferred)
- Cisco certifications are preferred (CCIE etc)
- Technical knowledge in the following Cisco platforms /technologies – Routing & Switching (IOS-XR/IOS-XE/NX-OS), Cisco platforms (ASR9000, NCS540/5500, ASR1000, Nexus5K and Nexus 7K), Scripting for troubleshooting (EEM/TCL/Python/Ansible), BGP, OSPF, ISIS, MPLS, BNG, Segment routing & EVPN, Cisco Enterprise Technologies (Data Centre, Wireless, SD-Wan)
- Desire to become the expert of the customer’s technologies. Willingness to learn new technologies, process, and procedures.
- Possess strong presentation and communication skills.
- 1 day a week on site (requirement)
What we can offer you!
- Culture: A fun, fast paced, collaborative delivery environment
- People: A group of talented, experienced, and dedicated consultants to work by your side with a dedicated Relationship Manager
- Passion: Ability to band together when under pressure to deliver first class results to clients
- Transparency: Open door policy
- Professional Development: On the job development and access to certifications in our Training practice
- Care and Support: On-going support and advice from experienced PM-Partners Consultants
- Knowledge: Access to PM-Partners Delivery and Advisory practices
If you feel you meet our selection criteria and are looking to join a leading Project Management Consultancy, please submit your resume to Shivon Gunalan at PM-Partners via Seek application - *******@pm-partners.com.au