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Form of workHome Lending Associate
Identify opportunities and provide support for customers who are wanting to obtain finance
Work from home 2-3 days per week!
We have long-term partnerships with charities working to address homelessness.
We're REA
With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.
Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to be named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.
Where the team fits in
In July 2021, Mortgage Choice entered a new era after being acquired by REA Group. REA is creating a leading mortgage broking business at scale that will support more Australians with their home ownership aspirations. This is an exciting time of growth for Mortgage Choice, but something that remains the same is that our qualified mortgage brokers continue to provide first class customer service and advice to help our customers take control of their finances.
What the role is all about
Providing responsive and quality support to the Home Lending Specialist team in supporting the loan application from lodgement to funding and post settlement retention activities
Preparing and maintaining a tracking process (database) that includes creating a unique loan identifier number, key milestone events including lodgement, indicative approval, full approval, funding and post settlement health check events
Developing and actioning key communication strategies including SMS, email, letter and phone calls as appropriate to update the customer on loan lodgement to funding stages
Monitoring the tracking database and allocate follow-up tasks as appropriate to other team members for health check calls, reminder letters, progress updates and requests for other customer information if and when required
Providing exceptional customer service throughout the mortgage cycle
Maintaining regular and timely contact with lending teams at all levels of the loan processing stages from credit assessors to the funding teams
Look for additional product sales opportunities from clients
Ensuring upkeep of continuous development including but not limited to attending Lender accreditation sessions, maintaining industry CPD point score & ensuring accurate and up to date knowledge of lender products, policies and service levels
Who we’re looking for
At least 3 years of recent mortgage admin experience with a financial institution or a licensed mortgage broker
Completed a certificate IV in Finance & Mortgage Broking. Preferably, a Diploma in Finance & Mortgage Broking
You are adaptable and tech savvy, with strong attention to detail
Strong written and verbal communication skills including the ability to communicate with people at different levels
High level influencing skills, along with the ability to leverage opportunities and modify approach to best position ideas, overcome or minimise barriers and address unique needs and preferences of Lending Specialists
High level of self-confidence with considerable drive, energy and a sense of urgency
Ability to anticipate, prioritise and deal with issues proactively and decisively
Excellent time management skills and commitment to meeting deadlines
Strong achievement & results focus balanced with a long term approach
The REA experience
The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. We’re committed to your development – both professionally and personally. Your experience with us is something we take seriously.
We offer:
A hybrid and flexible approach to working
Flexible parental leave offering for primary and secondary carers
Programs to support mental, emotional, financial and physical health & wellbeing
Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.
Hack Days so you can bring your big ideas to life
Performance recognition programs because hard work should never go unnoticed
Our commitment to Diversity, Equity, and Inclusion
We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking - be it cultural and ethnic backgrounds, gender identity, disability, age, sexual orientation, or any other identity or lived experience. We know diverse teams are critical to maintaining our success and driving new business opportunities. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.
If you like the sound of us, then we think you should apply today. We're proud to be Circle Back Initiative Employer and we commit to respond to every applicant. While we're looking at your application, and preparing to come back to you with an update, why not get to know us a bit more through our various social channels?
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