Home Loan Specialist

Do you have a passion for exceptional customer service and sales?
Shine as part of our Direct Mortgages team today!
It’s a fun and exciting time to join ING and we are looking for an ambitious, passionate and customer centric Home Loan Specialist to join our high performing Direct Mortgages Team.
This position is a Full-Time and permanent opportunity based in Wyong, where you’ll be responsible for converting mortgage leads and referrals into applications while ensuring a smooth and efficient customer experience through to settlement. You’ll also be part of a fun and supportive team where we encourage collaboration and celebrate each other’s successes.
We value flexibility at ING, and in this role you’ll manage your own your pipeline for success - and we’ll give you the leadership and coaching needed to make it happen. Additionally, we love to see people thrive and grow within the business and offer many development opportunities!
Our Home Loan Specialists are required to participate in a rotating roster between the hours of 8am to 8pm and you will be required to work the occasional Saturday shift.
If you have experience working within mortgages, sales or similar and want to kick start your next career challenge – we’d love to hear from you!
What you’ll do

• Contact and update customers from initial call through to submission to credit.
• Drive growth in our Direct Mortgages portfolio.
• Determine and analyse product options in line with information gathered from customers.
• Establish and build a working relationship with your sales support teams/colleagues.
• Meet and achieve high levels of customer satisfaction measured in ‘Customer Experience’ Surveys.

What we’re looking for

• Experience working within banking, mortgages (brokerage or similar) or have a strong sales background.
• Great initiative – if you don’t know the answer you will ask the question; a true self-starter with a can-do attitude.
• Proven experience working to tight deadlines and meeting agreed KPIs.
• A customer centric mindset and a genuine desire to provide exceptional service.
• High attention to detail and the ability to manage multiple priorities effectively.
• Strong verbal and written communications.

What’s in it for you?

• Annual rest day – an extra day of leave!
• Annual Bank Holiday.
• Encouraged work/life balance, with a flexible combination of work from home and work in office.
• Training and Support to ensure that you begin on the right foot.
• Open and dynamic team and environment.
• Employee Wellbeing Program so that you can be your “Best Self.”
• Regular coaching and mentoring sessions with your Manager.
• Free onsite parking in Wyong with and great facilities onsite and nearby.
• Casual Dress Code – ditch the suit and tie!
• Parental Leave of up to 14 weeks paid leave to eligible employees.

Candidates of interest will be screened and contacted from Wednesday, 3rd of January – don’t miss out and apply today!
Discover what our people have to say about working at ING!
About Us
At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.
When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.
We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.
Sound like the kind of place you’d feel at home? We’d love to hear from you.
(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)
This role is NSW based. ING’s approach to flexible working (FlexING) means you can work 50/50 in office (Sydney or Wyong) and from home.
Need more?
Contact Sabrina Huynh on
Applications close 15 January 2024