Homelessness Outreach Case Manager

Why this role matters

The Salvation Army Australia's Homelessness Stream provides high-quality, person-centred services to people at risk, and or experiencing homelessness. We support adults and families, including accompanying children with accommodation, case management, outreach support, financial assistance, connection and referral to other specialist services.

About the role

We are seeking a values-driven and proactive Homelessness Outreach Case Manager to provide Outreach Case management support to all cohorts experiencing or at risk of homelessness, with the goal of achieving housing stability, improved social inclusion, connection to support systems and the wider community.

Reporting to the Team Leader, this is a Permanent, Full-Time position based in Surry Hills, NSW. Salary and conditions are in accordance with SCHADS Crisis Level 2.

Please note that some travel may be involved to regional NSW and occasionally, interstate.

You will successfully

• Support the implementation of the Homelessness Stream Model of Care that underpins services across the country and defines expectations and standards for those we serve, our partners and allies, and the Australian community.
  
• Provide effective Outreach Case management.
  
• Develop case plans alongside the participant and tailor them according to each Participant's goals, background and needs.
  
• Put risk assessments and safety strategies in place prior to outreach support/ home visits.
  
• Demonstrate commitment to ongoing professional develop
  
• Demonstrate evidence of flexible, proactive, client-centred approach including inclusive practice to case work .
  
• Follow mandatory reporting processes in a timely manner in line with legislation.
  
• Record and input client information, reports and data collection into the relevant databases consistently.
  
• Work effectively with internal/external stakeholders and related agencies.

You will have

• Tertiary or other qualifications within community services, social work, or related discipline (Minimum Diploma Level).
  
• Current paid Working with Children Check (NSW).
  
• Current NSW Driver Licence.
  
• Previous experience in Homelessness (highly regarded).
  
• An understanding of issues faced by people experiencing homelessness.
  
• Demonstrated experience building and maintaining collaborative relationships with key service providers.
  
• Experience of working with people culturally, linguistically and religiously diverse backgrounds, LGBTQIA+.
  
• Highly developed interpersonal skills including the ability to consult, advocate and negotiate for a range of clients and stakeholders.

What we offer
As a registered NFP we offer our eligible employees real and meaningful benefits such as;

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)
  
• Flexible working conditions
  
• Health, fitness and financial discounts / benefits
  
• Paid parental leave - 12 weeks
  
• Up to 8 weeks leave per year through our purchase leave scheme
  
• Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity
  
• Purpose driven career which has positive social and sustainable outcomes
  
• Employee Assistance Program - Independent confidential counselling service;
  
• Opportunity for career development;
  
• An inclusive culture of dedicated, passionate and professional team members
  
• Positively supporting and impacting the lives of others through your career contribution

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

How to Apply
If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you.

We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.