AddressIndigo Junction's Karnany Engagement Hub delivers a range of services, supporting street-present people and those directly affected by crises; by providing access to safe, professional and culturally secure spaces and services.
We are seeking 2x Fulltime Homelessness Support Advocates to Join the Team.
Social, Community, Home Care and Disability Services Industry Award 2010
Crisis Accommodation Employee - Level 4
Fixed Term Contract - 1 July 2024 to 30 June 2027
Midland, WA
The aims of this role are:
• To provide the first point of service contact and triage support to individuals and families accessing the Karnany Engagement Hub who are at risk or are experiencing homelessness.
• Conduct vulnerability assessments with families and individuals and provide wrap around support, referrals and advocacy for clients experiencing homelessness.
• Engage in short term case management with a focus on connecting clients and families with services that respond to their immediate and long-term accommodation needs with the aim of reducing homelessness.
• Broker relevant internal and external services that respond to the clienteles presenting issues, including mental health, housing and AOD services.
• Build the capacity of individuals and families with focus on life skill development and long-term self-efficacy.
• Oversee the operations of internal supports that respond to individuals and family’s immediate crisis and needs.
• Connect and collaborate with stakeholders and sector networks that respond to the needs of the client groups.
• Implement procedures and maintain data collection for Indigo Junction contract requirements.
• Operate in accordance with the Indigo Junction Policies and Procedures Manual.
• Operate within the Indigo Junction Staff Code of Conduct.
• Operate in accordance with CPFS Service Standards and funding contract requirements.
• Work within the Indigo Junction case management model, reporting to the Karnany Engagement Hub Manager
• Other duties as directed by the senior staff
• Work within Indigo Junction’s Trauma Informed Care framework (training and education provided for new staff).
• Provide triage and support to individuals and families accessing the Karnany Engagement Hub.
• Provide one-on-one short-term casework services to assist clients.
• Provide informal counselling/emotional support to clients.
• Assist with the delivery of client individual and group living skills programs.
• Provide information, advocacy and referral services for clients, and provide practical support for them to access those services.
• Provide practical support to clients with a focus on homeless people sleeping rough to access internal facilities and resources that respond to immediate crisis and basic need.
• Maintain quality data as required by Indigo Junction IT and records management systems.
Key Duties and Responsibilities:
Organisational
• Operate in accordance with the Indigo Junction Policies and Procedures Manual.
• Operate within the Indigo Junction Staff Code of Conduct.
• Operate in accordance with CPFS Service Standards and funding contract requirements.
• Work within the Indigo Junction case management model, reporting to the Karnany Engagement Hub Manager
• Other duties as directed by the senior staff.
Client Services
• Work within Indigo Junction’s Trauma Informed Care framework (training and education provided for new staff).
• Provide triage and support to individuals and families accessing the Karnany Engagement Hub.
• Provide one-on-one short-term casework services to assist clients.
• Provide informal counselling/emotional support to clients.
• Assist with the delivery of client individual and group living skills programs.
• Provide information, advocacy and referral services for clients, and provide practical support for them to access those services.
• Provide practical support to clients with a focus on homeless people sleeping rough to access internal facilities and resources that respond to immediate crisis and basic need.
• Maintain quality data as required by Indigo Junction IT and records management systems.
Qualifications and/or training and/or license's:
• A tertiary qualification in a relevant human services area and at least 3 years appropriate experience; or demonstrate equivalent.
Experience and knowledge:
• Sound understanding of the principles of Trauma Informed Care.
• Experience and demonstrate competence in working with people in crisis.
• A commitment to the notion of empowerment and self-determination.
• Understanding of the cultural and social factors of homelessness and other crisis.
• Experience in a case management approach with an understanding of professional boundaries in relation to client work.
• Experience in providing advocacy and referral.
• Knowledge of community and government resources.
• Cultural competence and experience working with people from diverse backgrounds.
• Experience in responding to alcohol and drug problems.
Skills and Attributes:
• High level of interpersonal skills.
• High level communications skills, both written and oral.
• High level negotiations and advocacy skills.
• Sound self-management, time management and organisational skills.
• Computing skills in word processing, spreadsheets and database.
Training and/or License's and/or clearances:
• Current ‘C’ class driver’s licence.
• Current National Police Clearance.
• Working With Children Clearance.
• First Aid Certificate (or willingness to obtain one).
Do you want to know more? Please contact Krystle on 04 3249 4032
We look forward to hearing from you!
