AddressJob Opportunity: Hostel Manager for Lively 400-Bed Hostel in Darwin
Location: Darwin, Northern Territory, Australia
Employment Type: Full-Time
About Us:
We are a bustling 400-bed hostel located in the heart of Darwin, renowned for our vibrant atmosphere and iconic events. Operating round-the-clock and throughout the year, we cater to a high turnover of guests during the peak dry season and focus on improvements and upgrades during the quieter wet season. Running a hostel in Darwin requires a blend of hospitality skills, operational management, and a deep understanding of the unique challenges and opportunities presented by its remote location.
Position:
We are seeking a passionate and dynamic Hostel Manager to lead our team and ensure an exceptional guest experience. If you have a can-do attitude, work well under pressure, have a love for customer service, and the ability to get creative and inspire your team, we want to hear from you!
Key Responsibilities:
Staff Management:
Hire, train, and manage staff across reception, tour desk-retail, housekeeping, maintenance, and bar teams. Handle staff rostering and organize team-building events to maintain a motivated and cohesive team.
Operational Excellence:
Oversee daily operations, ensuring the hostel is clean, safe, and well-maintained. Manage supplies and inventory to meet the demands of a high turnover hostel.
Compliance:
Ensure the hostel complies with local regulations and health and safety standards, including fire safety, food hygiene, and COVID-19 protocols if applicable.
Event Management:
Plan and oversee the execution of events and activities to enhance the guest experience and foster a lively atmosphere.
Marketing and Promotion:
Implement marketing strategies developed in conjunction with directors and the marketing team to promote and maximize accommodation, beverage, and other retail sales. Develop strategies to attract guests and maintain high occupancy rates.
Financial Management:
Contribute to the financial viability of the hostel by managing budgets, controlling costs, and driving revenue growth through innovative ideas.
Supply Management:
Ensure a steady supply of necessary goods and materials, considering the remote location. This may involve establishing reliable supply chains and planning for longer delivery times.
Facility Management:
Implement security measures to ensure the safety of guests and staff, such as surveillance cameras, secure locks, and emergency procedures.
Seasonal Management:
Adapt to the seasonal variations in guest numbers, focusing on service delivery during the peak dry season and implementing improvements during the wet season.
Requirements:
Experience:
Proven experience in hospitality management, preferably in a high-paced environment.
Skills:
Strong leadership and team management skills. Excellent organizational and multitasking abilities. Proactive and innovative mindset.
Customer Service:
Passion for delivering exceptional customer service. Ability to handle guest inquiries and resolve issues effectively.
Adaptability:
Ability to thrive in the hot, humid climate of the Northern Territory and adapt to the remote location.
Availability:
Willingness to work flexible hours, including nights, weekends, and holidays as required.
Benefits:
- Competitive salary ($76,000 - $86,000, dependent on experience) and performance-based incentives.
- Opportunity to lead a vibrant and dynamic team.
- Chance to work in one of Australia's most unique and exciting locations.
- Professional development and growth opportunities.
How to Apply:
If you are ready to take on the challenge and lead our hostel to new heights, please send your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position.
Join us in delivering an unforgettable experience for our guests in the stunning Northern Territory!
Apply Now and Be Part of Our Exciting Journey!
