AddressAbout the business
Rydges is part of EVT Hospitality & Entertainment, a proudly Australian-owned company with over 100 years’ experience in hospitality, entertainment and leisure in Australian & New Zealand. Our hotels stretch from Sydney to Queenstown to Perth and each is locally inspired, just like our team, our customers and you. We’re for making the day better. We include. We nurture talent and promote internally.
About Rydges Fortitude Valley
On the doorstep of the historic Brisbane Showgrounds and Royal International Convention Centre sits Rydges Fortitude Valley. With the design paying homage to the area's roots, it is a perfect combination of modern sleek and country charm. A mid-large-scale property with 208 guest rooms, Six Acres Restaurant, Bar Gusto and 4 flexible meetings spaces.
About the Role
- Apply knowledge, skills and experience in a hands on operational capability across all hotel areas
- Lead by example and ensure service excellence in all interactions
- Handle customer complaints, issues and incidents occurring within the hotel or affecting hotel guests or clients
- Facilitate training programs and on the job training for employees
- Undertake financial duties and follow hotel procedures to ensure accounting standards are upheld.
- Develop and drive initiatives to achieve and exceed all performance targets
- Be competent and knowledgeable in all of the hotel’s product offerings and menus, special events and promotions, proactively promote them and innovate to create sales opportunities
Skills and Experience
- Proven customer service, communication and personal presentation skills
- Previous Hotel Front Office leadership experience, preferably at a Manager on Duty level
- Proven experience in Opera and hotel related systems
- Availability to work a 7 day rotating roster over variety of shifts including public holidays
Benefits & Perks
- Renowned for our refreshingly local, down-to-earth experiences.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, QT, Atura, JUCY Snooze and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company.
