Hotel Operations Supervisor

Who we are
Our Mission is to inspire authentic and meaningful connections.
Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.

What the role is

The Operation Supervisor is responsible to support  both Housekeeping and reception to uphold the Selina standards and provide the best possible experience for the guest.  

Reporting to the Operations Manager, you will be working as a stand in for them when they are absent, responsible for day-day issues in all departments. 

What you will be doing:

Housekeeping responsibilities 

• nsuring the overall property is kept to a high standard with both the general cleaning and maintenance
• Reviewing shift times and work loads in line with day to day occupancy
•  Onboarding and training of housekeeping team on all systems and procedures
• Quality control of housekeeping, Room allocations, Daily Spot checks and walkthroughs
• Analysing Flexkeeping data, flagging any discrepancies with the Operations Manager
• Reviewing and setting daily & weekly goals/tasks for the team to complete
• Ordering housekeeping supplies
• Managing inventory in housekeeping supply rooms
• Budget management for housekeeping

Maintenance and facilities responsibilities

• Overseeing the locations OH&S, ensuring compliance across all departments
• Responsible for monitoring any maintenance of rooms and common areas, and ensuring the upkeep of the property
• Responsible for checking that all maintenance issues are logged in flexkeeping and kept up to date
• Communicating and guiding the maintenance team, reviewing any recurring issues
• Preemptive maintenance around the hostel - spotting issues before they arise and resolving
• Reviewing  maintenance supplies and Ensuring Equipment inventory is kept up to date
• Responsible for service logs of any vehicles and motorised equipment

Reception Responsibilities

• Responsible for the onboarding and training of any new reception team - ensuring they are compliant on LEDO and all Selina products
• Reviewing and customizing property specific SOP’s 
• Daily audits of Inhouse guest balances and Non refundable collections
• Ensuring a high level of customer service within all reception team
• Empowering the team to problem solve any guest concerns
• Handling any guest feedback/complaints - escalating to OM when required
• Covering the front desk in the absence of a front desk agent
• Assisting finance and OM with raising purchase orders
• Responding to Reviews and addressing any recurring feedback
• Responsible for ensuring all reception staff is trained on all Tours & Travel products 
• Reviewing and implementing effective methods for selling of/bringing guest awareness to Tours & Travel products

Responsible of the communication between all departments in the hostel

• Central point of communication between all operational departments in the hostels
• Sourcing, managing, and obtaining quotes from contractors such as elevator maintenance, fire systems, air conditioning, etc. Comparing the costs/contracts
• Act  a visible manager around the hotel, dealing with guest inquiries, comments, and complaints.
• Proactive and solution focused for both the team and guest perspective

Requirements

Experience in Hotel Operations, with history of leading the charge as a Supervisor or Manager

Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills

Excellent communication skills

What can you expect

Competitive salary 

Performance bonus 

Pet-friendly (as long as your pet is friendly) 

Multiple online training opportunities 

Cultural events and wellness activities at Locations. 

Extra country-specific benefits; we can tell you more during the application process

Extra time off